FAQ

Часто задаваемые вопросы:

Специально для удобства и потребностей наших Гостей мы собрали в одном месте наиболее часто задаваемые вопросы вместе с ответами. 

Вы не нашли ответ на свой вопрос? Свяжитесь с нами:
Т.: +48 22 456 80 00
E: rezerwacja@airporthotel.pl
FB: @AirportHotelOkecie

 

отель

Могу ли я позавтракать в отеле?

Полное предложение по завтраку, включая блюда из станции live cooking, мы подаем в Ресторане Mirage  в 6:00-10:30. Кроме того, на заказ, блюда могут быть доставлены в гостиничные номера (Room Service 24 ч) за дополнительную плату. Завтрак может быть также приготовлен в виде коробки, которую вы можете забрать в любое время на стойке Регистрации по предварительному заказу.

В зависимости от предложения, выбранного во время бронирования, завтрак в виде «шведского стола» включен в стоимость проживания или оплачивается дополнительно. Завтрак можно докупить в любой момент. В состав предложения входят:

  • завтрак в виде «шведского стола» – едите, сколько хотите, в том числе блюда из станции live cooking, выбор колбасных изделий и мяса, сыры, яйца, сосиски, тосты, блинчики, омлеты, вафли, хлебобулочные изделия, выпекаемые на месте, домашние джемы, фрукты и овощи, кофе, чай, свежевыжатые соки): 65 злотых
  • завтрак à la carte – блюда и цены в соответствии с картой
  • континентальный завтрак (готовый набор для завтрака) – круассаны (3 шт.), джем (2 вкуса), мед, яблоко или груша, фруктовый салат, сок или вода и кофе или чай на выбор: 29 злотых
До какого времени подают еду?

 

 

Ресторан Restauracja Polska, предлагающий полный кулинарный спектр, работает до 23:00.
До 03:00 работает Aviator Bar & Lounge  на 10-м этаже – в меню есть легкие закуски и сытные горячие блюда. Круглосуточно доступна также услуга Room Service. Позвонив по номеру 040, вы можете заказать блюда с доставкой в номер.

Есть ли возможность арендовать в отеле велосипед? Нужно ли заранее сделать заказ?

Мы подтверждаем возможность взять напрокат в отеле велосипеды. Прокат велосипеда осуществляется на стойке Регистрации, в соответствии с положениями Правил. К Вашим услугам мы предоставляем 20 городских велосипедов – женские и мужские модели. Плата за прокат велосипеда: 5 злотых за начатый час или 25 злотых в сутки. 

Потребует ли отель от меня дополнительных платежей после оплаты брони?

Расходы, превышающие стоимость брони, могут возникнуть только в случае использования дополнительных услуг (например: мини-бар, велнес-услуги, прачечная). Для удобства использования дополнительных услуг, они могут быть оплачены в момент выселения – в таком случае необходимо внести залог в размере 100 евро.

Я буду путешествовать с ценными предметами – могу ли я хранить их в безопасности в комнате?

Номер Бизнес и Апартамент Бизнес имеют сейф в оснащении. В случае остальных типов номеров: Comfort, Superior, Апартамент мы рекомендуем оставить ценности и денежные средства в депозите на стойке Регистрации отеля.

Я в долгой поездке. Есть ли в отеле прачечная?

Отель предоставляет услуги: прачечной, химчистки и глажки.

Услуги прачечной и глажки  мы предоставляем 7 дней в неделю в 8:00 – 21:00.  
Вещи для химчистки мы принимаем 3 дня в неделю: в понедельник, среду и пятницу. Одежду после химической чистки мы возвращаем на следующий день цикла (т. е.: одежда, переданная в пятницу, будет возвращена в понедельник, и так далее.).

Стандартная услуга: 

  • Одежда, переданная для стирки до 9:00, будет возвращена в комнату в тот же день.
  • Одежда, переданная для стирки между 9:00 и 24:00, будет возвращена в номер на следующий день.

Экспресс-сервис: 

  • Одежда, переданная для стирки, будет возвращена в номер в течение 5 часов.

Прайс-лист перечисленных услуг доступен в гостиничном номере.

Приспособлены ли номера для людей с ограниченными возможностями?

К услугам гостей предоставляются 1-местные номера, приспособленные для нужд людей с ограниченными возможностями. Сопровождающий человека с ограниченными возможностями, при наличии мест, может быть размещен в ближайшем соседнем номере.

У меня аллергия, подойдет ли этот отель для меня?

Да. Отель готов для приема Гостей с особыми потребностями в области аллергической реакции. Матрасы, постельное белье и туалетные принадлежности, доступные в ванных комнатах отеля, соответствуют антиаллергическим критериям. Кроме того, наша гастрономия готовит, по запросу, блюда, свободные от определенных веществ (аллергенов). Пожалуйста, сообщите персоналу ресторана и баров о своих предпочтениях и диетических требованиях – мы будем реализовывать их по мере возможности. 

На каком расстоянии от отеля находится ближайший банкомат?

Чтобы воспользоваться услугами банкомата, нет необходимости выходить из отеля. Банкомат находится на первом этаже, в здании А, рядом с главной стойкой Регистрации.

Можно ли в отеле поменять валюту?

Пункт обмена валюты находится в главной стойке Регистрации. Обмен можно проводить в отношении иностранных валют: евро, доллар и фунт стерлинг (британский фунт) на польские злотые.

Я что-то забыл в комнате, каким образом я могу вернуть свою собственность.

После обнаружения, что потерянный предмет найден, он может быть выслан курьерской службой на указанный адрес. На следующий день после подтверждения Гостем стоимости доставки, мы передадим посылку курьеру. 

Я буду путешествовать с маленьким ребенком. Имеются ли в отеле детские кроватки?

Да, у нас есть кровати для маленьких детей. По запросу предоставляется детская кроватка. Мы рекомендуем вам связаться со стойкой Регистрации и сообщить о такой необходимости, лучше всего до прибытия или при регистрации заезда.

Есть ли в номере холодильник?

Гостиничные номера не оборудованы холодильником. Присутствующие в номерах холодильные устройства выполняют роль Мини-бара, который открывается по желанию Гостя. Правила использования Мини-бара описаны в ответе на другой вопрос.

Имеется ли в номере Мини-бар?

В каждом из наших номеров есть Мини-бар. Продукты оплачиваются дополнительно согласно прайс-листу, доступному в номере. Стандартно Мини-баров закрыты. О желании воспользоваться услугой необходимо сообщить  на стойке Регистрации отеля при регистрации заезда или в другое удобное время. Мини-бар открывается персоналом отеля по желанию Гостя, что требует внесения залога в размере 100 евро (или его эквивалента) или путем предварительной авторизации кредитной карты на стойке Регистрации Отеля.

Доступен ли в номере Интернет?

Да. На всей территории отеля доступен высокоскоростной, бесплатный Интернет Wi-Fi, со скоростью до 350 Мбит/сек, без лимита данных и без лимита подключенных устройств. Гости получают пароль к Интернету при регистрации, вместе с ключом от номера.

Я уезжаю очень рано утром и не успею позавтракать в ресторане. Что отель может мне предложить?

В случае раннего check-out мы приглашаем вас воспользоваться набором для завтраков на вынос (в коробке по цене 35 PLN/чел.) или воспользоваться услугой Room Service.

Заказы на столики для завтрака, пожалуйста, обратитесь к стойке Регистрации до 24:00 в ночь накануне поездки. Коробка с завтраком включает в себя:

  • большой бутерброд типа сэндвич,
  • круассан или сладкую сдобную булочку с начинкой,
  • фруктовый йогурт,
  • свежий фрукт,
  • воду и апельсиновый сок.

Завтрак в рамках услуги Room Service мы доставим в номер с 5:00 – 10:30, после предварительного заполнения карты для завтраков, которая находится в каждом номере. Заполненную карту необходимо повесить на внешней ручке двери в комнату (со стороны коридора) до 04:00. 

Услуга Room Service, в рамках специальной карты, доступна для Гостей в течение 24 ч. За каждый доставленный в номер заказ взимается дополнительная плата.

Есть ли в отеле бассейн?

В отеле нет бассейна, одновременно приглашаем вас в Оздоровительный центр, который предлагает 37 процедур, в том числе: сухая сауна, восточная паровая баня с ароматерапией, восточная грязевая баня – Расул, джакузи, душ впечатлений, зона отдыха с соляной стеной, массаж и косметические процедуры. Оздоровительный центр открыт ежедневно в 16-22. Подробности предложения: https://airporthotel.pl/spa/centrum-wellness. Приглашаем.

Работает ли стойка Регистрации также ночью?

Наша стойка Регистрации находится в вашем распоряжении 24 ч, без перерывов, что позволяет размещение и выезд, контакт и решение вопросов, заявленных Гостями на регулярной основе.

 

В какое время я должен заехать и выехать из отеля?

Гостиничные сутки начинаются в 15:00 в день заезда и длятся до 12:00 следующего дня. Есть возможность продлить гостиничные сутки за дополнительную плату и в зависимости от наличия номеров. По вопросу более позднего выезда, пожалуйста, свяжитесь с сотрудниками стойки Регистрации.

Во сколько я могу съесть завтрак в ресторане?

Полное предложение по завтраку, включая блюда из станции live cooking, мы подаем в Ресторане Mirage  в 6:00-10:30. Кроме того, на заказ, блюда могут быть доставлены в гостиничные номера (Room Service 24 ч) за дополнительную плату. Завтрак может быть также приготовлен в виде коробки, которую вы можете забрать в любое время на стойке Регистрации по предварительному заказу.

В зависимости от предложения, выбранного во время бронирования, завтрак в виде «шведского стола» включен в стоимость проживания или оплачивается дополнительно. Завтрак можно докупить в любой момент. В состав предложения входят:

  • завтрак в виде «шведского стола» – едите, сколько хотите, в том числе блюда из станции live cooking, выбор колбасных изделий и мяса, сыры, яйца, сосиски, тосты, блинчики, омлеты, вафли, хлебобулочные изделия, выпекаемые на месте, домашние джемы, фрукты и овощи, кофе, чай, свежевыжатые соки): 65 злотых
  • завтрак a'la carte – блюда и цены в соответствии с картой
  • континентальный завтрак (готовый набор для завтрака) – круассаны (3 шт.), джем (2 вкуса), мед, яблоко или груша, фруктовый салат, сок или вода и кофе или чай на выбор: 29 злотых
Есть ли в номере утюг?

Утюг является элементом оснащения номеров Superior, Business и апартаментов. В случае номеров Comfort - он доступен по запросу, связавшись с сотрудниками стойки Регистрации отеля.

Есть ли в отеле камера хранения багажа?

Да, в отеле можно оставить свой багаж. Камера хранения находится на главной стойке Регистрации. Услугу хранения мы предоставляем Гостям Airport Hotel Okęcie. Она доступна ежедневно, 24 ч, бесплатно.

Принимает ли отель животных?

Отель за дополнительную плату принимает животных, за исключением видов, обыкновенно считающихся опасными. После оформления заявки на стойке Регистрации животное получает в номер подстилку и миску. Плата за каждое домашнее животное составляет 70 злотых в сутки. Цена относится к одному животному небольших или средних размеров.

Как можно добраться из отеля в аэропорт?

Airport Hotel Okecie предлагает Гостям бесплатный трансфер из отеля в Аэропорт имени Фредерика Шопена и из аэропорта в отель. Автобус в аэропорт ходит круглосуточно. Уезжает из-под главного входа в отель каждые полчаса.

Трансфер из Аэропорта Шопена в отель мы также осуществляем круглосуточно, по телефонной просьбе Гостя. Для вызова автобуса, пожалуйста, свяжитесь с сотрудниками стойки Регистрации: +48 22 456 80 00. Время ожидания в аэропорту, возле обозначенной стойки Airport Hotel Okęcie, составляет макс. 15 минут. Специальный пост находится на уровне Прилета возле входа № 2.

Имеется ли в отеле парковка?

Да, мы предлагаем Гостям 220 платных, специально отведенных парковочных мест. Они находятся в подземном гараже и на открытой парковке. Предварительное бронирование парковочных мест не требуется. Автомобиль можно оставить самостоятельно, в соответствии с вашими предпочтениями.  Плата за парковку взимается при регистрации отъезда.

Цены парковочных мест:

  • подземный гараж: пн. – пт.: 60,00 PLN/сутки | сб. – вс.: 40 PLN/сутки
  • наружная стоянка для автомобилей: пн. – пт.: 40,00 PLN/сутки | сб. – вс.: 25 PLN/сутки
Автостоянка оплачивается дополнительно?

Да, автостоянка оплачивается дополнительно с разделением на место парковки и еженедельный и выходной тариф.

Прайс-лист парковочных мест:

  • подземный гараж: пн. – пт.: 60,00 PLN/сутки | сб. – вс.: 40 PLN/сутки
  • наружная стоянка для автомобилей: пн. – пт.: 40,00 PLN/сутки | сб. – вс.: 25 PLN/сутки
Могу ли я распечатать в отеле билет на самолет?

Да. Мы предоставляем Гостям компьютерный центр, в котором круглосуточно бесплатно можно распечатать проездные документы. Центр находится на главной стойке Регистрации. Документы можно отправить для распечатки со своего почтового ящика и забрать у сотрудника стойки Регистрации. 

Как далеко от отеля до Аэропорта Шопена?

Наш отель находится в 1200 м от Аэропорта Шопена. Мы предоставляем нашим Гостям бесплатный трансфер гостиничным автобусом по маршруту аэропорт – отель, отель – аэропорт. Время проезда в отель на машине составляет ок. 5 минут, пешком – 15 минут.

Я приеду в отель поздно вечером. Что я могу сделать, чтобы моя бронь не пропала?

Заезд начинается в 15:00. Если вы планируете прибыть в отель позже, чем до 16:00, стоит гарантировать бронь, чтобы избежать ее аннулирования гостиничной системой.
Бронь можно гарантировать, указав номер и дату истечения срока действия кредитной карты или внеся предоплату на счет, указанный на сайте КОНТАКТ

Я приеду в Варшаву на поезде. Каким образом я доберусь в отель с железнодорожного вокзала?

С Центрального железнодорожного вокзала в Airport Hotel Okęcie можно доехать на автобусе 175, а с Западного вокзала – на автобусе № 154. Из автобуса № 175 следует выйти на остановке «Komitetu Obrony Robotników 01». Проезд на автобусе 154 заканчиваем на остановке «Komitetu Obrony Robotników 04». Затем нужно перейти через улицу Жвирки и Вигуры и пройти в сторону ул. Цибернетики и пройти рядом с Отелем Sangate Airport (слева). Airport Hotel Okęcie будет виден как следующий объект на ул. Комитета Оброны Роботников, недалеко от пересечения улиц: Виражова / Цибернетики. 

LEGAL INFORMATION

Terms And Conditions For Booking Accommodation Services Online

TERMS AND CONDITIONS FOR BOOKING ACCOMMODATION SERVICES ONLINE (hereinafter referred to as: "TERMS AND CONDITIONS")

1. INTRODUCTORY PROVISIONS

1.1. Terms and Conditions determine the type, scope, conditions and rules of making, canceling, changing, and paying for a booking within the scope of the online service provided by the Provider (as defined in Paragraph 2) for the Client (as defined in Paragraph 2).

1.2. Terms and Conditions are regulations, as referred to in Art. 8 point 1 of the Act on Rendering Electronic Services of 18 July 2002 (Journal of Laws. 2017.1219 from 24 June 2017 as amended).

1.3. The Provider (as defined in Paragraph 2) declares that he is entitled to act as intermediary - on the basis of a separate agency agreement - in concluding agreements related to room bookings between the Hotel and the Client.

1.4. The content of the Terms and Conditions is available for any person free of charge.

1.5 Terms and Conditions are available in the booking system, on a particular hotel’s website (as defined in Paragraph 2 of the Terms and Conditions).

1.6. Terms and Conditions are made available in form which enables storages and usage in the ordinary course of actions (as a HTML file). At the Client’s request, the Provider shall send a copy of the Terms and Conditions in a PDF format to the email address provided by the Client.

2. DEFINITIONS

2.1. The following terms used in the Terms and Conditions shall be understood according to the definitions below:

2.1.1. Hotel – entity for which the Provider acts (under a separate agreement) as an agent in the performance of Services supplied electronically, including the Service described below;

2.1.2. Client - refers to every natural person over 18 years of age which has full capacity to perform acts in law, legal person or organisational unit not possessed of legal personality to whom the act has granted legal capacity and which meets the requirements defined in Terms and Conditions, and uses the Service, in particular, makes or cancels booking in the System;

2.1.3. Terms and Conditions - refers to the present Terms and Conditions, created and used by the Provider;

2.1.4. Agreement - refers to agreement of provision of room bookings, concluded in electronic form, the subject of which is to provide the Service indicated in the Terms and Conditions;

2.1.5 Service - refers to room booking service in a Hotel, provided in electronic form by the Provider for the Client, including making, changing or canceling a booking of a selected room/rooms in the Hotel and enabling payment for the booking. A detailed description of the Service is included in Paragraph 3 of the Terms and Conditions;

2.1.6. Provider - refers to Profitroom Company seated in Poznań: 9/3 Roosevelta Street, 60-829 Poznań, entered into the Register of Entrepreneurs of the National Court Register maintained by the Poznań District Court - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under the item number 0000303746; Tax Number 525-24-23-458; National Business Registry Number 141374990;

2.1.7. Service provided in electronic form – provision of a service performed without the simultaneous presence of the parties (remotely), through the transmission of data upon the individual request of the recipient, transmitted and received by means of electronic processing devices, including digital compression and data storage, which is entirely broadcast, received or transmitted via telecommunications network within the meaning of the Act on Telecommunications Law from 16 July 2007 (Journal of Laws 2017.1907 from October 12, 2017, as amended);

2.1.8. ICT System – a group of compatible IT devices and software which ensure processing and storage, as well as sending and receiving data through telecommunications networks with the use of a terminal device appropriate for a particular type of telecommunications network, within the meaning of the Act on Telecommunications Law from 16 July 2007 (Journal of Laws 2017.1907 from October 12, 2017, as amended);

2.1.9. System – Profitroom Booking Engine owned and operated by the Provider, enabling the Client to make, change or cancel a booking of a selected room/rooms in the Hotel and make payments for the booking; a type of ITC system;

2.1.10. Means of electronic communication – technical solutions, including teleinformation devices and the compatible software tools, enabling individual remote communication with the use of data transmission between ICT systems, in particular, electronic mail or text messages (SMS).

3. TYPE AND SCOPE OF SERVICE

3.1. Under the rules of the Terms and Conditions, the Provider provides service, in an electronic form, which comprises making, changing or canceling the booking of a selected room/rooms in the Hotel, and the service enabling making payments for the booking. Under the rules of the Terms and Conditions, the Provider provides service, in an electronic form, which comprises making, changing or canceling the booking of a selected room/rooms in the Hotel, and the service enabling making payments for the booking. The Provider does not conclude contracts for the benefit of the Hotel, in particular, the Provider is not obliged to provide other services, including any hotel services, except for the services related to making, changing or canceling a room/ selected rooms booking in the Hotel. The said agreements are concluded on the conditions specified separately by the Hotel.

3.2. Conditions for the provision of Service include:

3.2.1. becoming familiar with the Terms and Conditions and the acceptance its provisions by ticking the appropriate fields as part of the booking form in the Provider's System;

3.2.2. declaring the following, by marking the appropriate fields in the booking form in the Provider's System:

  • authenticity of data given to the Provider;
  • consent for the processing of personal data by the Provider, given to the Provider for the purpose of provision of the Service;
  • acknowledgment of the voluntary submission of data and the rights pursuant to the Personal Data Protection Act (Journal of Laws 2016.922 form June 28, 2016, as amended);
  • the choice of the payment method for the booking and the possible selection of the VAT invoice, if required by the Hotel's pricing conditions.

3.3. Provider's System and upon the acceptance of the Terms and Conditions as well as the submission of the declarations referred to in point 3.2.2. of the Terms and Conditions.

3.4. The Internet connection as well as an active and properly configured email account is required to use the Services determined in the Terms and Conditions.

3.5. The use of the Service is voluntary.

3.6. The use of the Service is free of charge, however, it may be connected with the cost for the Client against the Internet provider, for which the Provider shall not be held responsible.

4. BOOKING AND CANCELLATION

4.1. To use the Service it is necessary to have an individual email address and complete the booking form provided in the Provider's System.

4.2. The booking includes the following steps:

4.2.1. selection of hotel services provided by the Hotel, based on the data and information provided in the System, in particular, room availability and the booking price; the prices provided in the System are gross prices and include only the services indicated as its components;

4.2.2. submission of the required data and information by the Client using the booking form - in particular, the name and surname, unique email address, and telephone number - in the System available on the Hotel website;

4.2.3. confirmation by the Client that he has read and accepted the Terms and Conditions, as well as the submission the required declarations. The Client's failure to confirm and accept the content of the Terms and Conditions as well as the failure to submit the required declarations prevents the continuation of the booking procedure;

4.2.4. making a payment, if required by the Hotel's price conditions, under the terms and conditions;

4.2.5. after entering the booking data and confirming the acceptance of the Terms and Conditions, the Client will receive an automated message containing the code and the booking confirmation along with the payment terms and conditions, as well as the rules of changing or canceling the booking, to the email address provided in the course of the booking. The booking agreement shall be deemed concluded upon the sending of the confirmation.

4.3. The Provider reserves the right to refuse to make a booking in the absence of available rooms in the Hotel. In such a case, the customer will receive an automated message, to the email address provided during the booking, about the inability to make a booking.

4.4. Booking cancellation by the Client includes the following steps:

4.4.1. choosing the "Modify" option in the message sent to the Client, including the booking confirmation referred to in point 4.2.5 of the Terms and Conditions;

4.4.2. choosing the option described above shall launch the booking management system in the web browser. In the booking management system, the "Cancel" option shall be selected and the reason for the cancellation shall be provided;

4.4.3. Once the cancellation is complete, the Client shall receive an automated confirmation of the booking cancellation to the email address provided during the booking. In case the cancellation is free of charge and payment has been made in advance, the amount will be returned to the Client's account used to make a payment for the booking.

4.5. Changing the booking by the Client includes the following steps:

4.5.1. choosing the "Modify" option in the message sent to the Client, including the booking confirmation referred to in point 4.2.5 of the Terms and Conditions;

4.5.2. choosing the option described above shall launch the booking management system in the web browser. In the booking management system, the "Modify" option shall be selected and the reason for the change shall be provided;

4.5.3. Once the request for change has been submitted, the Hotel shall contact the guest to inform about the modification status.

5. PROVIDER OBLIGATIONS

5.1. In connection with the provision of the Service defined in the Terms and Conditions, the Provider is obliged to:

5.1.1. comply with the provisions of the Terms and Conditions;

5.1.2. provide the Service with due diligence.

5.2. In the event of unplanned lack of access to the Service or as a result of a failure preventing its implementation, the Provider shall be obliged to take actions aiming at the restoration of the System operation with due diligence. However, the Provider is not liable for the Client's inability to use the Service and any Client's damage caused by the lack of access to the System, failure of the telecommunications connection, except when such a case is the Provider's intentional fault.

5.3 The Provider reserves the right to block the email address of the Client who has violated the provisions of the Terms and Conditions or the law.

5.4. The Provider does not guarantee uninterrupted provision of the Service. In particular, the Provider shall not be liable for a break in the provision of the Service caused by technical, maintenance reasons in reference to the System, as well as those on the part of the Client or a third party.

6. CLIENT OBLIGATIONS

6.1. In connection with the use of the Service, the Client is obliged to:

6.1.1. comply with all provisions of the Terms and Conditions;

6.1.2. comply with all the legal provisions, good practices, and generally applicable rules of the use of the Internet;

6.1.3. correctly provide Client’s data including, in particular, the data required during the booking;

6.1.4. immediately inform the Provider of any security breach and problems related to the functioning or the use of the Service;

6.1.5. refrain from performing any activities threatening the security of the System or computer systems of third parties;

6.1.6. not to use the System directly or indirectly to perform any activities which are against the law, good practices of the use of the Internet, or that violate the rights of third parties.

7. LIABILITY

7.1. The Provider is not liable for any interruptions in the provision of the Service resulting from the failure or malfunction of the IT systems which are beyond the Provider's influence.

7.2. The Provider is not liable for the inability to use the Service resulting from errors while making, changing or canceling the booking by the Client.

7.3. The Client is solely and strictly liable for all the consequences and damages incurred on the part of the Client, the Provider or any other parties, related or resulting from the following events:

7.3.1. breach of any provisions of the Terms and Conditions by the Client;

7.3.2. improper use of the System by the Client, in particular, use the System which is contrary to its intended use or instructions presented in the Terms and Conditions;

7.3.3. lack of security of the Client's IT systems.

7.4. The Provider does not control, inspect, and is not liable for the damage caused to the Client or a third party as a result of or in connection with the Client's use of the Service, in particular, the Provider is not liable for damages arising from or related to:

7.4.1. damages, breaks in the operation of the Service or any software used by the Client;

7.4.2. introduction of any malicious software (eg viruses) to the Client's IT system or data, including those related to the destruction or damage of the Client's hardware or software.

7.5 The Provider shall not be liable for damages caused to the Client due to defects (failures) of the System, lack of action or improper operation, failures, including the inability to use or malfunction of the Service caused by the lack of action or malfunction (eg defect, malfunction) of the System or any of its elements.

7.6. Neither Party shall be liable for damage caused by force majeure.

7.7 The Provider's liability excludes damage in the form of the lost customer benefits.

7.8. The exclusion or limitation of liability of the Provider referred to in the Terms and Conditions do not apply in cases where it is not possible to exclude or limit liability due to the content of the mandatory legal provisions, in particular, they do not apply to damage caused intentionally to the Client.

8. COMPLAINTS

8.1. Complaints related to the provision of the Service shall be made by mail to the Provider's address or electronically to the Provider's email address.

8.2. The complaint shall contain the following details of the Client: name, surname, Client's address, the email address provided in the booking, and a description of the problem which arises in connection with the use of the Service.

8.3. Complaints will be processed on a first-come basis with the Provider, as described above.

8.4. The Provider shall handle the complaint within 14 business days of the day of receipt. Immediately after handling the complaint, the Provider shall issue a response regarding the complaint. The reply shall be sent in the same form in which the complaint has been made, to the Client's email address or the Client's mail address provided in the complaint.

8.5. In case the information provided in the complaint shall require supplementation, the Provider, before handling the complaint, shall ask the Client to supplement it within the period indicated to handle the complaint. In such a case, the period referred to in point 8.4 above shall run from the moment of receipt of the completed complaint by the Provider.

9. PERSONAL DATA

9.1. The administrator of Customers' personal data is KONCEPT 2000+ Sp. z o.o. sp.k., 17 Stycznia 24, 02-148 Warszawa, which can be contacted by e-mail: rezerwacja@airporthotel.pl

9.2. It is voluntary for the Customer to provide the data, but necessary for the Service to be provided.

9.3. The Customers who have provided their data have the right to:

9.3.1. access their data, correct or withdraw it at any time (withdrawal of consent does not affect the legitimacy of the processing thereof which was done on the basis of the consent granted prior to its withdrawal);

9.3.2. request the deletion of the data (right to be forgotten);

9.3.3. restrict the processing of the data;

9.3.4. transfer the data (if technically possible);

9.3.5. express objections when automated decision-making is used (including profiling);

9.3.6. lodge a complaint with the President of the Office for the Protection of Personal Data.

9.4. The personal data provided by the Customer will be processed:

9.4.1. by the Administrator in order to provide services on the basis of Article 6 para. 1 lit. b) of GDPR;

9.4.2. for marketing purposes, including sending commercial information to the e-mail address, if the Customer has agreed to it by marking the appropriate box in the booking process. The consent to the processing of the data for marketing purposes and sending commercial information may be withdrawn by clicking the appropriate link in the received message or by sending a notification to the Administrator's email address;

9.4.3. to implement the justified interest of the Administrator of personal data in specific cases pursuant to Article 6 para. 1 lit. f) of GDPR, e.g. debt collection or video traffic monitoring within the Facility.

9.5. The legal basis for the processing of personal data are contracts concluded between the Customer and the Facility as well as the relevant provisions of national and EU law under which personal data are processed.

9.6. The Customer's personal data will be stored no longer than for the period of time resulting from the provisions of the Tax Ordinance, the provisions of the Accounting Act and other generally applicable regulations.

9.7. The Customer's personal data will not be processed outside the EEA.

9.8. The Administrator may use automated decision-making, including profiling, for marketing purposes, and for adapting the offer.

9.9. The Administrator entrusts the processing of personal data to the Service Provider. The recipients of personal data may also be bodies, institutions and entities authorized by law, as well as entities providing services to the Data Administrator (e.g. legal, IT, marketing, or accounting services and other entities involved in the performance of the Service).

9.10. The Service Provider and the Administrator declare that they use appropriate organizational and technical means to ensure the security of personal data being processed.

9.11. The Service Provider and the Administrator shall not be liable for the consequences of false or incorrect data being provided by the Customer if, despite due diligence being exercised, it will not be possible to contact the Customer.

10. PROHIBITION OF UNLAWFUL ACTIONS

10.1 The Client shall not use the Service provided by the Provider for purposes contrary to law, principles of social coexistence, morality and the generally accepted rules of conduct.

10.2 The Client shall use the Service only in a manner consistent with its intended use and functionality specified in the Terms and Conditions.

11. FINAL PROVISIONS

11.1. The Terms and Conditions shall come into force upon the publication on the Hotel's website and apply to bookings made after 2018-03-22.

11.2. The Provider is entitled to amend the provisions of the Terms and Conditions at any time and according to own decision. In particular, the Provider may change the provisions of the Terms and Conditions in the case of:

11.2.1. the necessity to adapt the Terms and Conditions to the mandatory provisions or to the changes in legal regulations affecting the content of the Terms and Conditions;

11.2.2. the necessity to adapt the Terms and Conditions to the recommendation, interpretation, ruling, regulation, public authority or a court decision having an impact on the content of the Terms and Conditions;

11.2.3. the expansion or changes to the functionality of the System;

11.2.4. introduction of new Services, change in the scope or the nature of the Services;

11.2.5. changes of the technical conditions of the provision of the Service;

11.2.6. changes in the scope of the Provider's activities.

11.3. Within the limit set out by the mandatory provisions of the law, the invalidity of any of the provisions of the Terms and Conditions shall not affect the validity of the remaining provisions of the Terms and Conditions.

11.4. All disputes arising from the implementation of the provisions of the Terms and Conditions shall be settled by a court of law competent for the Provider. The provision referred to in the preceding sentence does not apply to contracts concluded with the consumer Client Users. For the avoidance of any doubts, the Provider informs that in the case of consumers in dispute, as referred to in this paragraph, the competent court is the court relevant in the provisions on the protection of consumer rights.

11.5. The applicable law is the Polish law. For matters not regulated by the Terms and Conditions, relevant provisions of the Polish law shall apply, in particular, the provisions of the Act of 23 April 1964. The Civil Code (Journal of Laws 2017.459 of March 2, 2017, as amended) and the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws Journal of Laws 2017.1907 of October 12, 2017, as amended) and the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws2016.922 of June 28, 2016, as amended).

Regulamin Airport Hotel Okęcie

AIRPORT HOTEL OKĘCIE REGULATIONS

Dear Guests, to ensure your safety and comfort we would like to ask you to read these Regulations.

The Regulations  are an integral part of our agreement, conclusion of which takes place when you confirm your reservation or take any other action that could be considered to conclude our agreement.

These Regulations apply to all persons staying at the Airport Hotel Okęcie and are available at the Hotel reception and in every Hotel room.

The entity running the Hotel is KONCEPT 2000+ Sp. z o.o. Sp.k. with its registered office at ul. Komitetu Obrony Robotników 24, Warsaw, 02-148, entered into the Register of Entrepreneurs kept by the District Court for the capital city of Warsaw, 12th Commercial Department of the National Court Register under number 0000677015, with NIP 5223091597.

§ 1

Hotel Days, reservations and check-in

  1. The Hotel’s rooms are rented for Hotel Days. If the length of a Guest’s stay is not specified when booking your room, it is assumed that the room is being rented for one Hotel Day.
  2. A Hotel Day starts at 3 pm and ends at 12 noon the following day.
  3. Check-in at the Hotel is carried out based on presentation of a photo ID.
  4. Hotel Guests are required to show original photo ID and provide the data from the ID necessary for the provision of Hotel services, including First names, Last name, residential address, PESEL (Social security) number or other number identifying the holder, and the identity document’s unique number. Provision of this information is necessary for check-in at the Hotel.
  5. The Hotel reserves the right to pre-authorize your credit card at check-in, or collect a cash deposit for part or all of your stay, as well as to verify the credit card you provided as a hold on your reservation, within 7 days of your planned arrival date.
  6. Booking is confirmed by a document of conclusion of the agreement between the Guest and the Hotel.
  7. Early check-in (before 12 noon) is possible as rooms become available. An early check-in fee of PLN 80 shall be payable.
  8. The Hotel charges for one full ‘hotel day’ if the Guest:

a) cancels their stay during a hotel day;

b) fails to cancel a reservation by 4 pm on the day of arrival;

c) does not arrive at the Hotel on the scheduled date.

  1. The charge specified in § 1 Point 7 above is made based on the applicable rate for the day, particularly if the stay at the Hotel was to take place during trade fairs.

§ 2

Extension

  1. Guests can extend their booking beyond the original period, at Reception until 10 am on the day their original booking expires. Requests to extend a booking will be considered by the Hotel where possible, and are not binding to the Hotel.
  2. The Hotel reserves the right to refuse to extend a booking beyond the original period booked at check-in, when the Guest has not made full payment for the current stay, or in the event of their non-compliance with Hotel Regulations.
  3. An additional fee of PLN 80 shall be payable when a stay is extended over one Hotel Day due to Guests leaving their room after 12 noon (check-out time) and before 6 pm. After 6 pm, Guests will be charged the full cost of an additional Hotel Day (according to the current price-per-night).

 

 

§ 3

Conditions for Guest stays and people visiting Guests at the Hotel

  1. Rooms cannot be transferred to other persons by Guests, even if the period of their booking has expired.
  2. Persons who have not made a booking and checked-in at the Hotel can stay in the Hotel’s rooms from 10 am to 10 pm.
  3. The Hotel can refuse to accept Guests who:
    1. have grossly violated the Regulations of the Airport Hotel Okęcie during a previous stay, in particular by causing damage to Hotel property or the property of other Guests, or injury to Guests, employees or other persons at the Hotel, or have otherwise disturbed the peace of Guests or the functioning of the Hotel.
    2. are under the influence of alcohol
    3. are aggressive appear to be under the influence of psychoactive substances.

§ 4

Hotel services

  1. The Hotel provides services in accordance with its category and standard. Guests are requested to report any reservations about the quality of the services they receive to Reception as soon as possible, which will allow the Hotel to respond immediately.
  2. The Hotel is obliged to provide:
    1. conditions for full, undisturbed rest for its Guests,
    2. a safe stay, including the security of its Guests’ personal information,
    3. a friendly, professional service at all times,
    4. clean rooms with working fixtures and fittings, making necessary repairs only when the Guest is absent, or in their presence only if the Guest agrees or so wishes,
    5. efficient service.

In the event of defects that can not be removed, the Hotel will make every effort to change the affected room or otherwise mitigate the inconvenience as far as possible.

§ 5

Additional services provided by the Hotel

  1. At the Guest’s request, the Hotel will provide the following services free of charge:
    1. information on your stay and related journeys,
    2. wake-up calls,
    3. storage of money and valuables during your stay at the Hotel,
    4. luggage storage (the Hotel may refuse to store luggage on dates other than those during the Guest's stay, or items that are not typically personal luggage),
    5. transfer to and from Warsaw Chopin Airport during the hours and in accordance with the rules set out in the Shuttle Bus timetable (available at Reception).

§ 6

Hotel’s responsibility

  1. The Hotel shall be liable for any loss of or damage to items brought in by persons using the Hotel to the extent specified by law in Article 846-849 of the Civil Code, unless the parties have agreed otherwise. All cases of theft will be reported to the Police.
  2. Guests should notify Reception of any damage, immediately upon its detection.
  3. The Hotel is responsible for the loss of or damage to cash, valuables or items of scientific, artistic or sentimental value only if these items were not placed in the Hotel’s safety deposit, at Reception.
  4. The Hotel reserves the right to refuse to place high-value items and large sums of money in the Hotel’s safety deposit that exceed the Hotel’s ability to properly store them in the safety deposit.
  5. In the event of loss of or damage to the items referred to above, compensation shall not exceed an amount agreed in accordance with Article 849 of the Civil Code.
  6. For items left in a Hotel room, not secured in the safety deposit, the Hotel is only liable on the terms and conditions set out in § 6 Point 1 of these Regulations.
  7. The Hotel is not responsible for damage to or loss of Guests’ cars or other vehicles, nor for any items or live animals left in them.

 

§ 7
 

Guest’s responsibility

 

  1. Guests are financially liable for any damage/destruction of the Hotel’s fixtures and fittings and objects, caused by the Guest or their visitors.
  2. Parents or legal guardians are responsible for damage caused by their children.
  3. The hotel is entitled to claim a statutory lien on items brought by the Guest to the Hotel, in the event of delays in payment for their booking and the services provided.

§ 8

Quiet hours

  1. Hostel Guests are obliged to observe silence from 10 pm to 6 am.
  2. The behaviour of Guests, their visitors and people using the Hotel’s services should not interfere with the peaceful stay of other Guests. The Hotel may refuse to continue providing services to persons who violate this rule.

§ 9

Additional provisions

  1. The Guest Card/Key Card is a checked-in document at the Hotel.
  2. The Hotel Reception gives Guests their Key Card upon receipt of their ID document.
  3. If the Key Card is lost, Reception will issue Guests a duplicate on the basis of their ID document.
  4. Additional services (such as Room Service requests) shall be charged to the Guest’s account and settled upon check-out, provided that a payment guarantee has been established in the form of a pre-authorized credit card or cash deposit.
  5. Because of fire safety regulations, the use of open heat sources, heaters, irons and other electrical appliances in the rooms that are not Hotel appliances is forbidden. It is also forbidden to store explosive or flammable materials in rooms, or use the rooms’ fixtures and fittings contrary to their intended purpose.
  6. Guests should check that their room doors are properly locked each time they leave their room.
  7. Please check that you have taken all of your personal belongings, valuables and documents, etc, before leaving the room for the last time.
  8. Storage of dangerous items, weapons, ammunition, flammable or explosive materials is prohibited in Hotel rooms.
  9. Apart from making small adjustments to the Hotel’s furniture, fixtures and fittings that does not impair their functionality or safety of use, Guests must not make any changes in their Hotel rooms nor to their furniture, fixtures and fittings.

§ 10

Smoking policy

  1. Smoking of tobacco products and electronic cigarettes is completely prohibited in Hotel rooms.
  2. Cigarettes and other tobacco products can only be smoked in marked, designated areas.
  3. A fee of PLN 500 will be charged for the cost of refreshing rooms found in violation of this rule.

§ 11

Return of items left by Guests

  1. Personal belongings left in the Hotel’s rooms by departing Guests will be sent to an address given by the Guest, at the expense of the Guest.
  2. If such requests are not made, the Hotel will store items for three months, after which period a storage fee will be payable, calculated based on a separately available price list. Left items will be released after the storage fee has been paid. Food products will be stored until their expiry date.

§ 12

Animal policy

  1. Pets are allowed at the Airport Hotel Okęcie. Pet owners are required to clean any dirt or droppings left by their pet.
  2. An additional payment of PLN 70 per night, per animal, is payable per pet.
  3. Pets should be kept on a leash and must wear a muzzle in public areas.
  4. Detailed rules of pets’ stay at the Hotel are given in separately available regulations.

****

Thank you for reading the Regulations. We highly appreciate your compliance with its provisions, which have been designed to ensure a safe, peaceful stay for all our Guests.­

 

Paid, unsecured, underground parking regulations

PAID, UNSECURED, UNDERGROUND PARKING REGULATIONS

  1. The underground parking garage is a paid, unguarded parking lot.
  2. The parking garage is operated by KONCEPT 2000+ Sp. z o.o. Sp.k., entered into the Register of Entrepreneurs kept by the District Court for the capital city of Warsaw, 12th Commercial Department of the National Court Register under number 0000677015 NIP 5223091597, acting as the Airport Hotel Okęcie, with its registered office and address in Warsaw, at ul. Komitetu Obrony Robotników 24.
  3. Owners or users of vehicles, hereinafter referred to as ‘vehicle users’, are obliged to read these Regulations when entering the garage area.
  4. Every vehicle user entering the parking garage agrees to the terms of these Regulations and undertakes to strictly comply with their provisions.
  5. Before entering the parking garage, stop the vehicle at the barrier and:
  • take a parking ticket from the machine,
  • proceed only once the barrier has been fully raised.
  1. Entry to the parking garage is permitted with a parking ticket or a hand-written receipt from garage staff (in the event of machine failure).
  2. Persons entering the parking garage are obliged to comply with both horizontal and vertical road signs, and with the garage staff’s instructions for the place in which the vehicle is parked.
  3. Normal road traffic regulations and a maximum speed of up to 10 km/h apply to the parking garage, access roads and internal roads.
  4. Vehicle users are required to park in designated parking spaces or as indicated by garage staff.
  5. Vehicles left in the parking garage should have:
  • their ignition and lights turned off,
  • closed windows, doors, luggage rack containers, boots and bonnets
  • all vehicle alarm systems activated.
  1. The Airport Hotel Okęcie is not responsible for vehicles left in the parking garage, nor for items left in or on vehicles. In particular, taking a parking ticket from the machine or buying a Parking Contract is not tantamount to conclusion of a storage agreement.
  2. Vehicle users or owners who purchase a Parking Contract will receive a Parking Contract Card after paying the activation fee (in accordance with the price list).
  3. The Parking Contract card is valid for the period for which the Contract was purchased. Extension of the valid period of a Parking Contract occurs with payment of subsequent periodic Parking Contract fees.
  4. Vehicle users or owners should keep their Parking Contract card for the duration of the contract period, returning them to the Hotel’s Reception when they their parking Contract has expired.
  5. Persons using the parking garage are obliged to pay the parking fee directly before departure, in accordance with the valid price list available at the Hotel’s Reception.
  6. Fees are charged for each hour started and day begun of use of the parking garage.
  7. Vehicles parked outside designated parking spaces will have their wheels clamped, or be towed to the nearest guarded parking lot. The cost of removing a clamp, towing of the vehicle and storing the vehicle in the guarded lot shall be borne by the vehicle user.
  8. The cost of removing a wheel clamp is PLN 150 (in words: one hundred and fifty Polish zloty).
  9. The basis for leaving the parking garage shall be:
  • Payment of parking fees at the Reception of the Airport Hotel Okęcie,
  • A validated parking ticket or proof of payment in the form of a receipt or VAT invoice,
  • Possession of an active Parking Contract card or special Event Card.
  1. The barrier closes automatically behind every vehicle entering or leaving.
  2. Vehicle users bear full responsibility for the consequences of non-compliance with these obligations.
  3. In the event of damage to barriers or other parking equipment caused by vehicle users, the vehicle user shall bear the full cost of repairing or replacing the damaged equipment.
  4. At the request of the garage staff, vehicle users are required to present their vehicle registration document when collecting their vehicle.
  5. In the event of the loss of a parking ticket, receipt or Parking Contract card, vehicle users are obliged to provide garage staff with the following documents in order to complete the lost ticket form:
  • Vehicle Registration document,
  • Personal ID.

In the event of a lost ticket, the basis for departure from the parking garage will be a lost ticket form, a receipt or a Parking Contract card.

  1. For the loss of documents referred to in point 24 and completion of a lost ticket form, a fee of PLN 30  is collected from the vehicle user, payable at the Hotel’s Reception.
  2. The vehicle user bears any consequences resulting from the loss of a parking ticket, a receipt or a Parking Contract card.
  3. These Regulations shall enter into force on 26 March 2019.

 

Staying with pets

REGULATIONS ON PETS

Koncept 2000+ Sp. z o.o. Sp.k., entered into the Register of Entrepreneurs kept by the District Court for the capital city of Warsaw, 12th Commercial Department of the National Court Register under number 0000677015, with NIP 5223091597, managing the Airport Hotel Okęcie, welcomes Guests along with their pets.­ For the comfort of other Guests, requests for your pet to stay too should be made when booking your room.

  1. The cost for each pet to stay at the Hotel is PLN 70 per night/day.
  2. Only dogs and cats are allowed to stay at the Hotel.
  3. Pets must be healthy and have their medical records confirming that their vaccinations are to date and that they have been de-wormed.
  4. The Hotel may refuse to accept pets whose breed is generally considered to be dangerous or aggressive.­
  5. Pets should be kept in your room. Dogs must be kept on a leash and be under the care of the owner or an authorized person,  and must wear a muzzle in public areas.
  6. Rooms will be cleaned when the animal­ is not present. Pet owners are responsible for informing Reception about when the room will be available for cleaning.
  7. Except for guide dogs, pets are not allowed to enter the hotel’s catering or recreational areas.
  8. Dog owners are responsible for immediately cleaning up their animal’s excrement.­ Cat owners must have a litter tray, which needs to be emptied into a plastic bag and placed in a container obtainable from Hotel employees.­­
  9. Pets should not be left alone in your room for so long that they need to fulfil their physiological needs inside the room. We reserve the right to enter a Guest’s room if the Hotel’s employees have reasonable doubts about pets left in rooms disturbing other Guests, or destroying the Hotel’s property.­­
  10. Pet owners are responsible for keeping animals quiet in the Hotel and not disturbing other Guests.
  11. If a pet makes your room’s bed linen dirty with fur, hair, mud etc, the owner will be charged for additional cleaning and laundry services. If the pet damages the bedding the pet owner shall be charged for a new, complete set of bed linen.
  12. All damage to the Hotel’s or other Guests’ property caused by pets will be valued by the Hotel Management, and the owner charged for the costs of repair/replacement.
  13. For all matters not covered by these regulations, generally applicable laws shall appy, in particular the Act of April 23, 1964 on the Civil Code (Journal of Laws of 1971 No. 27, item 252, as amended).
Bicycle Rental Rules

BICYCLE RENTAL RULES

  1. The Airport Hotel Okęcie is the owner of all rented bicycles.
  2. The bicycles are equipped with a lockable bicycle chain, lights, rear reflector, mudguards, a parcel rack and a bell. At the Guest's request, a map of Warsaw’s cycling routes is also available.
  3. Rented bicycles are technically sound and should be returned in the same condition. Should a Renter notice any faults in the bicycle or its parts, they are obliged to immediately inform the Hotel.
  4. Bicycles can be rented by sober adults presenting a personal ID card or other photo ID, who sign the bicycle rental agreement. This means they have accepted the rental terms. To rent a bicycle you need to: provide payment guarantee in the form of a pre-authorized credit card, or make a cash deposit (PLN 400); provide an ID card or other photo document; be of legal age and sober, and sign the bicycle rental contract. Signing the contract means acceptance of these Rules and the bicycle rental contract.
  5. Guests renting a bicycle are personally responsible for it.
  6. Passing on or giving the bicycles to third parties is forbidden.
  7. Guests renting a bicycle waive all claims against the Airport Hotel Okęcie in the event of accidents, damage or injuries resulting from use of the bicycle.­­ The bicycle Renter waives all claims against the Airport Hotel Okęcie in the event of accidents, damage or injuries resulting from use of the bicycle due to improper bicycle use or violation of traffic regulations.
  8. Bicycles left outside the Airport Hotel Okęcie must be secured against theft using the provided lockable bicycle chain.
  9. The bicycle Renter bears full responsibility for any damage caused by them from the moment of renting the bicycle until its return. In the event of damage caused by a third party, the Renter is obliged to provide the Hotel with the details of the third party.
  10. In the case of theft of the bicycle, the Guest is obliged to notify the Police immediately, and then provide the Airport Hotel Okęcie with a copy/proof of the police notification.
  11. Bicycle rental agreements are valid for the duration of a bicycle’s rental.
  12. Bicycle rental fees should be settled at the hotel’s reception upon the bicycle’s return.
Pokaż na mapie
Newsletter

Всегда будьте в курсе последних акций и событий!

Этот веб-сайт использует куки.

По его просмотр вы принимаете наши Cookies политики, в соответствии с настройками браузера. Подробнее в политике конфиденциальности.

ОК, закройте