FAQ

Es gibt die Möglichkeit, im Hotel Fahrräder auszuleihen. Sie können ein Fahrrad über die Rezeption und gemäß den Bestimmungen der Geschäftsbedingungen ausleihen. Zu Ihrer Verfügung stehen 20 Stadtfahrräder – sowohl Herren-, als auch Damenräder. Die Gebühr für ein ausgeliehenes Fahrrad beträgt 5 PLN je angefangene Stunde oder 25 PLN für den ganzen Tag.   

Restauracja Polska bietet ein volles kulinarisches Spektrum an und bis 23:00 Uhr geöffnet. Bis 03:00 Uhr ist die Aviator Bar & Lounge in der 10. Etage geöffnet – im Menu befinden sich leichte Zwischenmahlzeiten sowie sättigende warme Gerichte. Den ganzen Tag über ist auch der Room Service verfügbar. Wenn Sie unter der Nummer 040 anrufen, können Sie Mahlzeiten direkt ins Zimmer bestellen.

Gebühren, die die Kosten der durchgeführten Buchung überschreiten, können nur dann auftreten, wenn zusätzliche Dienstleistungen genutzt werden (z.B. die Minibar, Wellness-Dienstleistungen, Wäsche). Um die Nutzung der zusätzlichen Dienstleistungen bequemer zu machen, können diese bei der Abmeldung bezahlt werden – in diesem fall wird eine Kaution in Höhe von 100 EUR bezogen

Das Business Zimmer und Business Apartment verfügen in ihrer Ausstattung über einen Safe. Bei den restlichen Zimmern – Komfort, Superior, Apartment – empfehlen wir, Wertgegenstände sowie Bargeld im Depot an der Hotelrezeption in Verwahrung zu hinterlegen.  

Das Hotel bietet folgende Dienstleistungen an: Wasserwäsche, chemische Reinigung und Bügeln.

Die Dienstleistungen der Wasserwäsche und des Bügelns werden 7 Tage die Woche, von 8:00 bis 21:00 Uhr erbracht. Annahmen zur chemischen Reinigung finden an 3 Wochentagen statt: Montags, Mittwochs und Freitags. Nach der chemischen Reinigung wird die Kleidung am folgenden Tag des Zyklus zurückgegeben (also: die am Montag übergebene Kleidung wird am Mittwoch zurückgegeben, usw.).

Standarddienstleistung:  

• Die vor 9:00 Uhr zur Reinigung übergebene Kleidung wird am selben Tag ins Zimmer zurückgebracht.
• Die zwischen 9:00 und 24:00 Uhr zur Reinigung übergebene Kleidung wird am folgenden Tag ins Zimmer zurückgebracht.

Expressdienstleistung: 

• Die zur Reinigung übergebene Kleidung wird innerhalb von 5 Stunden ins Zimmer zurückgebracht.

Die Preisliste der genannten Dienstleistungen ist im Hotelzimmer zugänglich.

Das Hotel verfügt über Einzelzimmer, die an die Bedürfnisse von Personen mit Behinderungen angepasst sind. Der Betreuer einer Person mit Behinderungen kann, wenn es möglich ist, im nächsten Zimmer nebenan untergebracht werden.

Ja. Das Hotel ist darauf vorbereitet, Gäste mit besonderen Bedürfnissen bezüglich der allergischen Anfälligkeit zu empfangen. Die Matratzen, die Bettwäsche und die in den Hotelbadezimmern verfügbaren Kosmetika erfüllen die antiallergischen Kriterien. Außerdem bereitet unsere Gastronomie auf Wunsch Gerichte vor, die frei von bestimmten Zutaten (Allergenen) sind. Bitte teilen Sie der Restaurant- und Barbedienung Ihre Präferenzen und diätetischen Anforderungen mit – wir werden sie unseren Möglichkeiten entsprechend erfüllen.   

Sie müssen das Hotel nicht verlassen, um einen Geldautomaten zu nutzen. Der Geldautomat befindet sich im Erdgeschoss, im Gebäude A, gleich neben der Hauptrezeption.   

Sie können an der Hauptrezeption Geld wechseln. Sie können die Fremdwährungen Euro, Dollar und Pfund Sterling (Britisches Pfund) in polnische Zloty umtauschen.  

Nachdem wir festgestellt haben, dass der verlorengegangene Gegenstand gefunden wurde, kann er mit einem Kurierdienst an die genannte Adresse geschickt werden. Nachdem der Gast die Versandkosten akzeptiert hat, übergeben wir das Packet am folgenden Tag dem Kurier.  

Ja, wir verfügen über Kinderbetten mit Sprossen für Kleinkinder. Auf Wunsch des Gastes wir das Bett ins Zimmer gestellt. Bitte kontaktieren Sie die Rezeption und teilen Sie am besten vor der Ankunft oder beim Empfang mit, dass Sie ein Kinderbett brauchen.

Die Hotelzimmer verfügen über keine Kühlschränke. Die in den Zimmern verfügbaren Kühlgeräte erfüllen die Funktion der Minibar, die auf Wunsch eines Gastes geöffnet wird. Die Nutzungsgrundsätze der Minibar wurden in der Antwort auf die folgende Frage beantwortet.

In jedem unserer Zimmer befindet sich eine Minibar. Die Produkte sind zusätzlich kostenpflichtig, gemäß der im Zimmer zugänglichen Preisliste. Standardmäßig bleiben die Minibars geschlossen. Wenn Sie die Dienstleistung nutzen möchten, melden Sie es bitte beim Empfang an der Hotelrezeption, oder zu einem anderen passenden Zeitpunkt. Die Hotelbedienung öffnet die Minibar auf Wunsch eines Gastes, wobei eine Kaution in Höhe von 100 EUR (eventuell des Gegenwerts) oder in Form einer Pre-Authorization der Kreditkarte an der Hotelrezeption erforderlich wird. 

Ja. Im ganzen Hotel gibt es schnelles und kostenloses Wi-Fi Internet, mit 350 Mb/s, ohne Datenlimit und ohne Anzahlbegrenzung der angeschlossenen Geräte. Hotelgäste erhalten das Passwort bei der Anmeldung, zusammen mit dem Zimmerschlüssel.

Bei einem frühen Check-out können Sie das Frühstücksmenü zum Mitnehmen (Box für 35 PLN/Person), oder den Zimmerservice nutzen.

Bitte legen Sie die Bestellung einer Frühstücksbox an der Rezeption bis 24:00 Uhr in der Nacht vor der Abfahrt ab. Die Frühstücksbox enthält:

• Ein großes Sandwich,
• Ein Croissant oder ein süßes Brötchen mit Füllung, 
• Fruchtjoghurt,
• Frischobst,
• Wasser und Orangensaft.

Das Frühstück im Rahmen des Zimmerservice wird von 5:00 bis 10:30 Uhr ins Zimmer gebracht, nachdem zuvor die in jedem Zimmer befindliche Frühstückskarte ausgefüllt worden ist. Hängen Sie die ausgefüllte Karte am äußeren Türgriff des Zimmers (von der Flurseite) bis 04:00 Uhr.

Der Zimmerservice ist im Rahmen eines Sondermenus 24 Stunden am Tag für die Gäste zugänglich. Für jede Bestellung, die ins Zimmer geliefert wird, wird eine Zusatzgebühr berechnet.

Im Hotel gibt es keinen Swimmingpool, aber wir laden Sie ins Wellnesszentrum ein, das 37 Anwendungen und Maßnahmen, einschließlich: finnische Sauna, orientalisches Dampfbad mit Aromatherapie, orientalisches Schlammbad – Rasul, Jacuzzi, Erlebnisdusche, Ruhezone hinter einer Salzwand, Massagen und Pflegemaßnahmen. Das Wellnesszentrum ist täglich von 16 bis 22 Uhr geöffnet. Einzelheiten zum Angebot: https://airporthotel.pl/spa/centrum-wellness. Sie sind herzlich eingeladen.

Unsere Rezeption ist 24 Stunden täglich zu Ihrer Verfügung, ohne Unterbrechungen, wodurch die An- und Abmeldung, der Kontakt und Lösung der laufenden Anfragen der Gäste möglich ist. 

Sie können ab 15:00 Uhr am Ankunftstag einchecken und müssen bis 12:00 Uhr am Abreisetag das Zimmer geräumt haben. Gegen eine zusätzliche Gebühr besteht die Möglichkeit, je nach der Verfügbarkeit der Zimmer die Abreise zu verschieben. Diesbezüglich bitten wir um Kontakt mit der Rezeption.    

Das volle Frühstücksmenu inklusive Gerichte von der Live-Cooking-Station wird in der Restauracja Mirage von 06:00 bis 10:30 Uhr serviert. Außerdem können die Mahlzeiten auf Bestellung gegen eine zusätzliche Gebühr in die Zimmer gebracht werden (24 h Zimmerservice). Das Frühstück kann auch in einer Box vorbereitet und nach der Bestellung zu einer beliebigen Zeit an der Rezeption abgeholt werden.  

Je nach dem bei der Buchung gewählten Angebot ist das Frühstücksbuffet im Übernachtungspreis inbegriffen oder zusätzlich gebührenpflichtig. Das Frühstück kann jederzeit bestellt werden. Im Angebot sind:  

• Das Frühstücksbuffet – Sie essen so viel, wie Sie wollen, einschließlich Gerichte von der Live-Cooking-Station, Fleisch- und Wurstwaren, Käsesorten, Eier, Würstchen, Toastbrot, Pfannkuchen, Omeletts, Waffel, vor Ort gebackene Brot und Brötchen, hausgemachte Konfitüren, Obst und Gemüse, Kaffee, Tee, frisch gepresste Säfte): 65 PLN
• Frühstück á la carte – Gerichte und Preise wie im Menu
• Continental-Frühstück (fertiges Frühstücksmenu) – Croissants (3 St.), Marmelade (2 Sorten), Honig, Apfel oder Birne, Obstsalat, Saft oder Wasser und Kaffee oder Tee zur Wahl: 29 PLN

Bügeleisen gehören zur Ausstattung der Superior- und Business-Zimmer sowie der Apartments. Bei den Komfort-Zimmern ist ein Bügeleisen auf Nachfrage durch Kontakt mit der Rezeption erhältlich.

Ja, Sie können das Gepäck im Hotel aufbewahren lassen. Die Gepäckaufbewahrung befindet sich bei der Hauptrezeption. Die Aufbewahrungsdienstleistung wird Gästen des Airporthotel Okęcie erbracht, täglich, 24 h und kostenfrei.

Gegen eine zusätzliche Gebühr werden Tiere im Hotel akzeptiert, ausgeschlossen sind Tierarten, die allgemein als gefährlich angesehen werden. Nachdem ein Tier bei der Rezeption angemeldet worden ist, erhält es eine Schlafstätte fürs Zimmer und einen Napf. Die Gebühr für den Aufenthalt eines Tieres beträgt 70 PLN pro Tag. Der Preis betrifft ein kleines oder mittelgroßes Tier.  

Das Airport Hotel Okęcie bietet seinen Gästen einen kostenlosen Transfer vom Hotel zum Chopin Flughafen sowie vom Flughafen zum Hotel. Der Shuttlebus fährt den ganzen Tag über, jede halbe Stunde vom Haupteingang zum Hotel.

Wir realisieren den Transfer vom Chopin Flughafen zum Hotel auch den ganzen Tag über auf telefonische Bestellung unserer Gäste. Bitte kontaktieren Sie die Rezeption, um den Shuttlebus zu rufen: +48 22 456 80 00. Wartezeit am Flughafen, auf dem gekennzeichneten Halteplatz des Airport Hotel Okęcie, bis zu 15 Minuten. Der separate Halteplatz befindet sich im Ankunftsabschnitt am Eingang Nr. 2.  

Ja, wir stellen unseren Gästen 220 kostenpflichtige, gekennzeichnete Parkplätze zur Verfügung. Sie befinden sich in der Tiefgarage und auf dem Außenparkplatz. Eine frühere Reservierung der Parkplätze ist nicht erforderlich. Sie können Ihr Fahrzeug selbstständig und den eigenen Präferenzen entsprechend parken. Die Parkgebühr wird beim Auschecken berechnet. 

Preise für die Parkplätze:

• Tiefgarage: Mo. – Fr.: 60,00 PLN/Tag | Sa. – So.: 40 PLN/Tag
• Außenparkplatz: Mo. – Fr.: 40,00 PLN/Tag | Sa. – So.: 25 PLN/Tag

Ja, der Parkplatz ist zusätzlich gebührenpflichtig, wobei zwischen der Lokalisierung und dem Wochentarif unterschieden wird.

Parkplatzpreise:

• Tiefgarage: Mo. – Fr.: 60,00 PLN/Tag | Sa. – So.: 40 PLN/Tag
• Außenparkplatz: Mo. – Fr.: 40,00 PLN/Tag | Sa. – So.: 25 PLN/Tag

Ja. Wir stellen unseren Gästen einen Computerarbeitsplatz zur Verfügung, an dem Sie den ganzen Tag über kostenlos Reiseunterlagen ausdrücken können. Der Computerarbeitsplatz befindet sich an der Hauptrezeption. Sie können die Unterlagen von Ihrer E-Mail aus zum Ausdrucken schicken und an der Rezeption abholen.   

Unser Hotel befindet sich 1200 m vom Chopin Flughafen. Wir stellen unseren Gästen einen kostenlosen Transfer mit dem Hotel-Shuttlebus zwischen dem Flughafen und dem Hotel bzw. dem Hotel und dem Flughafen zur Verfügung. Mit einem Fahrzeug gelangen sie in 5 Minuten zum Hotel, zu Fuß – bis zu 15 Minuten.  

Sie können ab 15:00 Uhr im Hotel einchecken. Wenn Sie später, als um 16:00 Uhr im Hotel ankommen wollen, lohnt es sich, die Reservierung zu sichern, um zu vermeiden, dass sie durch das Computersystem gelöscht wird. 

Sie können die Reservierung sichern, indem Sie die Nummer und die Gültigkeitsdauer Ihrer Kreditkarte angeben, oder indem Sie eine Anzahlung auf die auf der Website KONTAKT angegebene Kontonummer leisten.

Vom Zentralbahnhof zum Airport Hotel Okęcie fährt die Buslinie 175, und vom Westbahnhof – die Buslinie 154. Aus der Buslinie 175 steigen Sie an der Haltestelle Komitetu Obrony Robotników 01 aus. Die Fahrt mit der Buslinie 154 endet an der Haltestelle Komitetu Obrony Robotników 04. Danach gehen Sie über die ul. Żwirki i Wigury und begeben sich in Richtung der ul. Cybernetyki. Sie gehen am Hotel Sangate Airport vorbei (auf der linken Seite). Das Airport Hotel Okęcie ist als das nächste Objekt in der ul. Komitetu Obrony Robotników sichtbar, in der Nähe des Kreisverkehrs an der Kreuzung der Straßen: ul. Wirażowa / ul. Cybernetyki.  

REGULAMIN AIRPORT HOTEL OKĘCIE

Drodzy Goście, w trosce o Państwa bezpieczeństwo i komfort prosimy o zapoznanie się z niniejszym Regulaminem.

§ 1

1. Pokój wynajmowany jest na doby. Jeżeli Gość nie określił czasu pobytu, najmując pokój, przyjmuje się, że pokój został wynajęty na jedną dobę.
2. Doba hotelowa trwa od godz. 15:00 do godz. 12:00 dnia następnego.
3. Zameldowanie w hotelu odbywa się na podstawie dokumentu tożsamości ze zdjęciem.
4. Gość hotelowy ma obowiązek okazać oryginał dokumentu tożsamości oraz podać występujące w nim pełne dane. W przypadku niepodania tych informacji Hotel ma prawo odmówić Gościowi zameldowania, bez ponoszenia jakichkolwiek konsekwencji.

§ 2

1. Życzenie przedłużenia pobytu Gość powinien zgłosić w Recepcji. Życzenie przedłużenia pobytu Hotel uwzględni w miarę posiadanych możliwości.
2. Przedłużenie pobytu ponad dobę hotelową, po przekroczeniu godz. 12:00, jest dodatkowo płatne w kwocie 80 zł do godz. 18:00. Po godz. 18:00 Gość zostanie obciążony kwotą za dodatkową dobę hotelową (zgodnie z obowiązującą ceną dnia).
3. Wcześniejsze zameldowanie (przed godz. 12:00) jest możliwe w miarę dostępności pokoi. Opłata za wcześniejsze zameldowanie wynosi 80 zł.
4. Potwierdzenie rezerwacji stanowi dokument zawarcia umowy pomiędzy Gościem i Hotelem.

§ 3

1. Gość hotelowy nie może przekazywać pokoju innym osobom, nawet jeśli upłynął okres, za który uiścił należną za pobyt opłatę.
2. Osoby niezameldowane w hotelu mogą przebywać gościnnie w pokoju hotelowym od godz. 10:00 do godz. 22:00.
3. Hotel może odmówić przyjęcia Gościa, który:
a) podczas poprzedniego pobytu rażąco naruszył Regulamin Airport Hotel Okęcie, wyrządzając szkodę na mieniu hotelowym lub na mieniu innych Gości, albo szkodę na osobie Gości, pracowników lub innych osób przebywających w Hotelu albo też w inny sposób zakłócił spokojny pobyt Gości lub funkcjonowanie Hotelu.
b) osobie pod wpływem alkoholu
c) osobie agresywnej lub będącej w stanie wskazującym na działanie substancji psychoaktywnych.

§ 4

1. Hotel świadczy usługi zgodnie ze swoją kategorią i standardem. W przypadku zastrzeżeń dotyczących jakości usług Gość jest proszony o jak najszybsze zgłaszanie ich w Recepcji, co umożliwi Hotelowi niezwłoczną reakcję.
2. Hotel ma obowiązek zapewnić:
a) warunki pełnego i niezakłóconego wypoczynku Gościa,
b) bezpieczeństwo pobytu, w tym bezpieczeństwo zachowania tajemnicy informacji o Gościu,
c) profesjonalną i miłą obsługę w zakresie wszystkich usług świadczonych w Hotelu,
d) sprzątanie pokoju i wykonanie niezbędnej naprawy urządzeń podczas nieobecności Gościa, a w jego obecności tylko wówczas, gdy wyrazi zgodę lub takie życzenie,
e) sprawną pod względem technicznym usługę. W przypadku wystąpienia usterek, które nie mogą być usunięte, Hotel dołoży wszelkich starań, by w miarę posiadanych możliwości zamienić pokój lub w inny sposób złagodzić niedogodności.

§ 5

1. Na życzenie Gościa Hotel świadczy nieodpłatnie następujące usługi:
a) udzielanie informacji związanych z podróżą i pobytem,
b) budzenie o oznaczonej godzinie,
c) przechowanie pieniędzy i przedmiotów wartościowych w czasie pobytu Gościa w Hotelu,
d) przechowanie bagażu; Hotel może odmówić przyjęcia na przechowanie bagażu w terminach innych niż daty pobytu Gościa oraz rzeczy nie mających cech bagażu osobistego.
e) transfer na Lotnisko oraz z Lotniska Chopina w godzinach i zgodnie z zasadami określonymi w Rozkładzie Jazdy Shuttle Busa (rozkład jazdy dostępny jest w Recepcji).

§ 6

1. Hotel ponosi odpowiedzialność za utratę lub uszkodzenie rzeczy wniesionych przez osoby korzy- stające z jego usług w zakresie określonym przepisami art. 846-849 Kodeksu cywilnego, o ile strony nie postanowiły inaczej. Wszystkie przypadki kradzieży zostaną zgłoszone na Policję. Zniszczenia/uszkodzenia własności Gościa, zawinione przez personel hotelu, będą – po stwierdzeniu zasadności roszczenia – kompensowane po stwierdzeniu zasadności roszczenia i wyłącznie na terenie RP.

2. Gość powinien zawiadomić Recepcję hotelową o wystąpieniu szkody niezwłocznie po jej stwierdzeniu.

§ 7

1. Odpowiedzialność Hotelu z tytułu utraty lub uszkodzenia pieniędzy, papierów wartościowych, kosztowności albo przedmiotów mających wartość naukową, artystyczną lub sentymentalną jest ograniczona, jeżeli przedmioty te nie zostaną przekazane na przechowanie do depozytu w Recepcji.
2. W przypadku utraty lub uszkodzenia przedmiotów, o których mowa powyżej, odszkodowanie nie przekracza sumy ustalonej zgodnie z postanowieniami rozporządzenia Ministra Sprawiedliwości z dn. 14.11.1964 ws. ograniczenia odpowiedzialności osób utrzymujących zarobkowo hotele lub inne podobne zakłady (Dz. U. z 1965 r. Nr 1 poz.2 oraz Dz. U. z 1985 r. Nr 45 poz. 225 oraz Dz. U. z 1990 r. Nr 64 poz. 378)
3. W przypadku utraty lub uszkodzenia przedmiotów, o których mowa powyżej, oddanych na przechowanie do depozytu w Recepcji hotelowej, mają zastosowanie przepisy Kodeksu cywilnego wymienione w § 6 niniejszego regulaminu.
4. Za rzeczy pozostawione w sejfie pokojowym Hotel odpowiada tylko wtedy, gdy utrata tych rzeczy jest konsekwencją przestępstwa popełnionego na szkodę Gościa poprzez zniszczenie zabezpieczenia sejfu, stwierdzonego przez organ prowadzący postępowanie przygotowawcze stosownie do przepisów Kodeksu postępowania karnego.
5. Za rzeczy pozostawione w pokoju hotelowym, a nie- zabezpieczone w sejfie, Hotel odpowiada jedynie na warunkach i zasadach określonych w § 6.

§ 8

1. W pokojach hotelowych obowiązuje zachowanie ciszy od godz. 22:00 do godziny 6:00 dnia następnego.
2. Zachowanie Gości i osób korzystających z usług Hotelu nie powinno zakłócać spokojnego pobytu innych Gości.
3. Hotel może odmówić dalszego świadczenia usług osobie, która narusza tę zasadę.

§ 9

1. Karta Gościa jest dokumentem zameldowania w Hotelu.
2. Recepcja hotelowa wydaje kartę-klucz na podstawie dokumentu tożsamości Gościa.
3. W przypadku zagubienia karty-klucza Recepcja wydaje jego duplikat na podstawie dokumentu tożsamości Gościa zameldowanego w danym pokoju.
4. Usługi dodatkowe (np. gastronomiczne) mogą obciążać rachunek Gościa i być uregulowane przy wymeldowaniu pod warunkiem ustanowienia gwarancji płatności w formie preautoryzacji karty kredytowej lub depozytu w gotówce.
5. Gość hotelowy ponosi odpowiedzialność materialną za wszelkiego rodzaju uszkodzenia, zniszczenia i kradzieży przedmiotów wyposażenia i urządzeń technicznych Hotelu powstałe z jego winy lub z winy odwiedzających go osób oraz osób nieletnich prze bywających pod jego opieką, zgodnie z wyceną rzeczoznawcy.
6. Ze względu na bezpieczeństwo przeciwpożarowe zabronione jest używanie w pokojach hotelowych grzałek, żelazek i innych urządzeń elektrycznych niestanowiących wyposażenia pokoju oraz źródeł otwartego ognia. Zabronione jest także przechowywanie materiałów wybuchowych i łatwopalnych oraz wykorzystywanie wyposażenia pokoju niezgodnie z jego przeznaczeniem.
7. Każdorazowo opuszczając pokój Gość powinien upewnić się, czy drzwi do pokoju zostały prawidłowo zamknięte.
8. Przed ostatecznym opuszczeniem pokoju prosimy o sprawdzenie, czy zostały zabrane wszystkie rzeczy osobiste, kosztowności, dokumenty itp.

§ 10

1. W pokojach hotelowych obowiązuje całkowity zakaz palenia wyrobów tytoniowych oraz papierosów elektronicznych.
2. Papierosy i inne produkty tytoniowe można palić wyłącznie w miejscach wyznaczonych i oznakowanych.
3. W przypadku stwierdzenia palenia wyrobów tytoniowych w pokoju zostaną naliczone koszty odświeżenia pokoju w wysokości 500 zł.

§ 11

1. Przedmioty osobistego użytku pozostawione w pokoju hotelowym przez wyjeżdżającego Gościa będą odesłane na wskazany przez Gościa adres, na koszt Gościa.
2. W przypadku nieotrzymania takiej dyspozycji Hotel przechowa te przedmioty przez trzy miesiące.

§ 12

1. Airport Hotel Okęcie akceptuje obecność zwierząt.
2. Pobyt zwierzęcia jest dodatkowo płatny w kwocie 70 zł za dobę.
3. W miejscach ogólnodostępnych zwierzęta należy trzymać na smyczy.
4. Szczegółowe zasady pobytu zwierząt w Hotelu opisane zostały w odrębnym regulaminie.

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Dziękujemy za zapoznanie się treścią Regulaminu. Wysoko cenimy Państwa współpracę w przestrzeganiu jego zapisów, co ma służyć zapewnieniu spokojnego i bez­piecznego pobytu wszystkim Gościom.

TERMS AND CONDITIONS FOR BOOKING ACCOMMODATION SERVICES ONLINE (hereinafter referred to as: "TERMS AND CONDITIONS")

1. INTRODUCTORY PROVISIONS

1.1. Terms and Conditions determine the type, scope, conditions and rules of making, canceling, changing, and paying for a booking within the scope of the online service provided by the Provider (as defined in Paragraph 2) for the Client (as defined in Paragraph 2).

1.2. Terms and Conditions are regulations, as referred to in Art. 8 point 1 of the Act on Rendering Electronic Services of 18 July 2002 (Journal of Laws. 2017.1219 from 24 June 2017 as amended).

1.3. The Provider (as defined in Paragraph 2) declares that he is entitled to act as intermediary - on the basis of a separate agency agreement - in concluding agreements related to room bookings between the Hotel and the Client.

1.4. The content of the Terms and Conditions is available for any person free of charge.

1.5 Terms and Conditions are available in the booking system, on a particular hotel’s website (as defined in Paragraph 2 of the Terms and Conditions).

1.6. Terms and Conditions are made available in form which enables storages and usage in the ordinary course of actions (as a HTML file). At the Client’s request, the Provider shall send a copy of the Terms and Conditions in a PDF format to the email address provided by the Client.

2. DEFINITIONS

2.1. The following terms used in the Terms and Conditions shall be understood according to the definitions below:

2.1.1. Hotel – entity for which the Provider acts (under a separate agreement) as an agent in the performance of Services supplied electronically, including the Service described below;

2.1.2. Client - refers to every natural person over 18 years of age which has full capacity to perform acts in law, legal person or organisational unit not possessed of legal personality to whom the act has granted legal capacity and which meets the requirements defined in Terms and Conditions, and uses the Service, in particular, makes or cancels booking in the System;

2.1.3. Terms and Conditions - refers to the present Terms and Conditions, created and used by the Provider;

2.1.4. Agreement - refers to agreement of provision of room bookings, concluded in electronic form, the subject of which is to provide the Service indicated in the Terms and Conditions;

2.1.5 Service - refers to room booking service in a Hotel, provided in electronic form by the Provider for the Client, including making, changing or canceling a booking of a selected room/rooms in the Hotel and enabling payment for the booking. A detailed description of the Service is included in Paragraph 3 of the Terms and Conditions;

2.1.6. Provider - refers to Profitroom Company seated in Poznań: 9/3 Roosevelta Street, 60-829 Poznań, entered into the Register of Entrepreneurs of the National Court Register maintained by the Poznań District Court - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under the item number 0000303746; Tax Number 525-24-23-458; National Business Registry Number 141374990;

2.1.7. Service provided in electronic form – provision of a service performed without the simultaneous presence of the parties (remotely), through the transmission of data upon the individual request of the recipient, transmitted and received by means of electronic processing devices, including digital compression and data storage, which is entirely broadcast, received or transmitted via telecommunications network within the meaning of the Act on Telecommunications Law from 16 July 2007 (Journal of Laws 2017.1907 from October 12, 2017, as amended);

2.1.8. ICT System – a group of compatible IT devices and software which ensure processing and storage, as well as sending and receiving data through telecommunications networks with the use of a terminal device appropriate for a particular type of telecommunications network, within the meaning of the Act on Telecommunications Law from 16 July 2007 (Journal of Laws 2017.1907 from October 12, 2017, as amended);

2.1.9. System – Profitroom Booking Engine owned and operated by the Provider, enabling the Client to make, change or cancel a booking of a selected room/rooms in the Hotel and make payments for the booking; a type of ITC system;

2.1.10. Means of electronic communication – technical solutions, including teleinformation devices and the compatible software tools, enabling individual remote communication with the use of data transmission between ICT systems, in particular, electronic mail or text messages (SMS).

3. TYPE AND SCOPE OF SERVICE

3.1. Under the rules of the Terms and Conditions, the Provider provides service, in an electronic form, which comprises making, changing or canceling the booking of a selected room/rooms in the Hotel, and the service enabling making payments for the booking. Under the rules of the Terms and Conditions, the Provider provides service, in an electronic form, which comprises making, changing or canceling the booking of a selected room/rooms in the Hotel, and the service enabling making payments for the booking. The Provider does not conclude contracts for the benefit of the Hotel, in particular, the Provider is not obliged to provide other services, including any hotel services, except for the services related to making, changing or canceling a room/ selected rooms booking in the Hotel. The said agreements are concluded on the conditions specified separately by the Hotel.

3.2. Conditions for the provision of Service include:

3.2.1. becoming familiar with the Terms and Conditions and the acceptance its provisions by ticking the appropriate fields as part of the booking form in the Provider's System;

3.2.2. declaring the following, by marking the appropriate fields in the booking form in the Provider's System:

• authenticity of data given to the Provider;
• consent for the processing of personal data by the Provider, given to the Provider for the purpose of provision of the Service;
• acknowledgment of the voluntary submission of data and the rights pursuant to the Personal Data Protection Act (Journal of Laws 2016.922 form June 28, 2016, as amended);
• the choice of the payment method for the booking and the possible selection of the VAT invoice, if required by the Hotel's pricing conditions.

3.3. Provider's System and upon the acceptance of the Terms and Conditions as well as the submission of the declarations referred to in point 3.2.2. of the Terms and Conditions.

3.4. The Internet connection as well as an active and properly configured email account is required to use the Services determined in the Terms and Conditions.

3.5. The use of the Service is voluntary.

3.6. The use of the Service is free of charge, however, it may be connected with the cost for the Client against the Internet provider, for which the Provider shall not be held responsible.

4. BOOKING AND CANCELLATION

4.1. To use the Service it is necessary to have an individual email address and complete the booking form provided in the Provider's System.

4.2. The booking includes the following steps:

4.2.1. selection of hotel services provided by the Hotel, based on the data and information provided in the System, in particular, room availability and the booking price; the prices provided in the System are gross prices and include only the services indicated as its components;

4.2.2. submission of the required data and information by the Client using the booking form - in particular, the name and surname, unique email address, and telephone number - in the System available on the Hotel website;

4.2.3. confirmation by the Client that he has read and accepted the Terms and Conditions, as well as the submission the required declarations. The Client's failure to confirm and accept the content of the Terms and Conditions as well as the failure to submit the required declarations prevents the continuation of the booking procedure;

4.2.4. making a payment, if required by the Hotel's price conditions, under the terms and conditions;

4.2.5. after entering the booking data and confirming the acceptance of the Terms and Conditions, the Client will receive an automated message containing the code and the booking confirmation along with the payment terms and conditions, as well as the rules of changing or canceling the booking, to the email address provided in the course of the booking. The booking agreement shall be deemed concluded upon the sending of the confirmation.

4.3. The Provider reserves the right to refuse to make a booking in the absence of available rooms in the Hotel. In such a case, the customer will receive an automated message, to the email address provided during the booking, about the inability to make a booking.

4.4. Booking cancellation by the Client includes the following steps:

4.4.1. choosing the "Modify" option in the message sent to the Client, including the booking confirmation referred to in point 4.2.5 of the Terms and Conditions;

4.4.2. choosing the option described above shall launch the booking management system in the web browser. In the booking management system, the "Cancel" option shall be selected and the reason for the cancellation shall be provided;

4.4.3. Once the cancellation is complete, the Client shall receive an automated confirmation of the booking cancellation to the email address provided during the booking. In case the cancellation is free of charge and payment has been made in advance, the amount will be returned to the Client's account used to make a payment for the booking.

4.5. Changing the booking by the Client includes the following steps:

4.5.1. choosing the "Modify" option in the message sent to the Client, including the booking confirmation referred to in point 4.2.5 of the Terms and Conditions;

4.5.2. choosing the option described above shall launch the booking management system in the web browser. In the booking management system, the "Modify" option shall be selected and the reason for the change shall be provided;

4.5.3. Once the request for change has been submitted, the Hotel shall contact the guest to inform about the modification status.

5. PROVIDER OBLIGATIONS

5.1. In connection with the provision of the Service defined in the Terms and Conditions, the Provider is obliged to:

5.1.1. comply with the provisions of the Terms and Conditions;

5.1.2. provide the Service with due diligence.

5.2. In the event of unplanned lack of access to the Service or as a result of a failure preventing its implementation, the Provider shall be obliged to take actions aiming at the restoration of the System operation with due diligence. However, the Provider is not liable for the Client's inability to use the Service and any Client's damage caused by the lack of access to the System, failure of the telecommunications connection, except when such a case is the Provider's intentional fault.

5.3 The Provider reserves the right to block the email address of the Client who has violated the provisions of the Terms and Conditions or the law.

5.4. The Provider does not guarantee uninterrupted provision of the Service. In particular, the Provider shall not be liable for a break in the provision of the Service caused by technical, maintenance reasons in reference to the System, as well as those on the part of the Client or a third party.

6. CLIENT OBLIGATIONS

6.1. In connection with the use of the Service, the Client is obliged to:

6.1.1. comply with all provisions of the Terms and Conditions;

6.1.2. comply with all the legal provisions, good practices, and generally applicable rules of the use of the Internet;

6.1.3. correctly provide Client’s data including, in particular, the data required during the booking;

6.1.4. immediately inform the Provider of any security breach and problems related to the functioning or the use of the Service;

6.1.5. refrain from performing any activities threatening the security of the System or computer systems of third parties;

6.1.6. not to use the System directly or indirectly to perform any activities which are against the law, good practices of the use of the Internet, or that violate the rights of third parties.

7. LIABILITY

7.1. The Provider is not liable for any interruptions in the provision of the Service resulting from the failure or malfunction of the IT systems which are beyond the Provider's influence.

7.2. The Provider is not liable for the inability to use the Service resulting from errors while making, changing or canceling the booking by the Client.

7.3. The Client is solely and strictly liable for all the consequences and damages incurred on the part of the Client, the Provider or any other parties, related or resulting from the following events:

7.3.1. breach of any provisions of the Terms and Conditions by the Client;

7.3.2. improper use of the System by the Client, in particular, use the System which is contrary to its intended use or instructions presented in the Terms and Conditions;

7.3.3. lack of security of the Client's IT systems.

7.4. The Provider does not control, inspect, and is not liable for the damage caused to the Client or a third party as a result of or in connection with the Client's use of the Service, in particular, the Provider is not liable for damages arising from or related to:

7.4.1. damages, breaks in the operation of the Service or any software used by the Client;

7.4.2. introduction of any malicious software (eg viruses) to the Client's IT system or data, including those related to the destruction or damage of the Client's hardware or software.

7.5 The Provider shall not be liable for damages caused to the Client due to defects (failures) of the System, lack of action or improper operation, failures, including the inability to use or malfunction of the Service caused by the lack of action or malfunction (eg defect, malfunction) of the System or any of its elements.

7.6. Neither Party shall be liable for damage caused by force majeure.

7.7 The Provider's liability excludes damage in the form of the lost customer benefits.

7.8. The exclusion or limitation of liability of the Provider referred to in the Terms and Conditions do not apply in cases where it is not possible to exclude or limit liability due to the content of the mandatory legal provisions, in particular, they do not apply to damage caused intentionally to the Client.

8. COMPLAINTS

8.1. Complaints related to the provision of the Service shall be made by mail to the Provider's address or electronically to the Provider's email address.

8.2. The complaint shall contain the following details of the Client: name, surname, Client's address, the email address provided in the booking, and a description of the problem which arises in connection with the use of the Service.

8.3. Complaints will be processed on a first-come basis with the Provider, as described above.

8.4. The Provider shall handle the complaint within 14 business days of the day of receipt. Immediately after handling the complaint, the Provider shall issue a response regarding the complaint. The reply shall be sent in the same form in which the complaint has been made, to the Client's email address or the Client's mail address provided in the complaint.

8.5. In case the information provided in the complaint shall require supplementation, the Provider, before handling the complaint, shall ask the Client to supplement it within the period indicated to handle the complaint. In such a case, the period referred to in point 8.4 above shall run from the moment of receipt of the completed complaint by the Provider.

9. PERSONAL DATA

9.1. The administrator of Customers' personal data is KONCEPT 2000+ Sp. z o.o. sp.k., 17 Stycznia 24, 02-148 Warszawa, which can be contacted by e-mail: rezerwacja@airporthotel.pl

9.2. It is voluntary for the Customer to provide the data, but necessary for the Service to be provided.

9.3. The Customers who have provided their data have the right to:

9.3.1. access their data, correct or withdraw it at any time (withdrawal of consent does not affect the legitimacy of the processing thereof which was done on the basis of the consent granted prior to its withdrawal);

9.3.2. request the deletion of the data (right to be forgotten);

9.3.3. restrict the processing of the data;

9.3.4. transfer the data (if technically possible);

9.3.5. express objections when automated decision-making is used (including profiling);

9.3.6. lodge a complaint with the President of the Office for the Protection of Personal Data.

9.4. The personal data provided by the Customer will be processed:

9.4.1. by the Administrator in order to provide services on the basis of Article 6 para. 1 lit. b) of GDPR;

9.4.2. for marketing purposes, including sending commercial information to the e-mail address, if the Customer has agreed to it by marking the appropriate box in the booking process. The consent to the processing of the data for marketing purposes and sending commercial information may be withdrawn by clicking the appropriate link in the received message or by sending a notification to the Administrator's email address;

9.4.3. to implement the justified interest of the Administrator of personal data in specific cases pursuant to Article 6 para. 1 lit. f) of GDPR, e.g. debt collection or video traffic monitoring within the Facility.

9.5. The legal basis for the processing of personal data are contracts concluded between the Customer and the Facility as well as the relevant provisions of national and EU law under which personal data are processed.

9.6. The Customer's personal data will be stored no longer than for the period of time resulting from the provisions of the Tax Ordinance, the provisions of the Accounting Act and other generally applicable regulations.

9.7. The Customer's personal data will not be processed outside the EEA.

9.8. The Administrator may use automated decision-making, including profiling, for marketing purposes, and for adapting the offer.

9.9. The Administrator entrusts the processing of personal data to the Service Provider. The recipients of personal data may also be bodies, institutions and entities authorized by law, as well as entities providing services to the Data Administrator (e.g. legal, IT, marketing, or accounting services and other entities involved in the performance of the Service).

9.10. The Service Provider and the Administrator declare that they use appropriate organizational and technical means to ensure the security of personal data being processed.

9.11. The Service Provider and the Administrator shall not be liable for the consequences of false or incorrect data being provided by the Customer if, despite due diligence being exercised, it will not be possible to contact the Customer.

10. PROHIBITION OF UNLAWFUL ACTIONS

10.1 The Client shall not use the Service provided by the Provider for purposes contrary to law, principles of social coexistence, morality and the generally accepted rules of conduct.

10.2 The Client shall use the Service only in a manner consistent with its intended use and functionality specified in the Terms and Conditions.

11. FINAL PROVISIONS

11.1. The Terms and Conditions shall come into force upon the publication on the Hotel's website and apply to bookings made after 2018-03-22.

11.2. The Provider is entitled to amend the provisions of the Terms and Conditions at any time and according to own decision. In particular, the Provider may change the provisions of the Terms and Conditions in the case of:

11.2.1. the necessity to adapt the Terms and Conditions to the mandatory provisions or to the changes in legal regulations affecting the content of the Terms and Conditions;

11.2.2. the necessity to adapt the Terms and Conditions to the recommendation, interpretation, ruling, regulation, public authority or a court decision having an impact on the content of the Terms and Conditions;

11.2.3. the expansion or changes to the functionality of the System;

11.2.4. introduction of new Services, change in the scope or the nature of the Services;

11.2.5. changes of the technical conditions of the provision of the Service;

11.2.6. changes in the scope of the Provider's activities.

11.3. Within the limit set out by the mandatory provisions of the law, the invalidity of any of the provisions of the Terms and Conditions shall not affect the validity of the remaining provisions of the Terms and Conditions.

11.4. All disputes arising from the implementation of the provisions of the Terms and Conditions shall be settled by a court of law competent for the Provider. The provision referred to in the preceding sentence does not apply to contracts concluded with the consumer Client Users. For the avoidance of any doubts, the Provider informs that in the case of consumers in dispute, as referred to in this paragraph, the competent court is the court relevant in the provisions on the protection of consumer rights.

11.5. The applicable law is the Polish law. For matters not regulated by the Terms and Conditions, relevant provisions of the Polish law shall apply, in particular, the provisions of the Act of 23 April 1964. The Civil Code (Journal of Laws 2017.459 of March 2, 2017, as amended) and the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws Journal of Laws 2017.1907 of October 12, 2017, as amended) and the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws2016.922 of June 28, 2016, as amended).

THE AIRPORT HOTEL OKĘCIE PRIVACY POLICY

The purpose of this policy is to provide information on the principles of the protection of your privacy when using the information that we receive directly or indirectly from our Customers, including information obtained through our websites.
 

1. The owner and Personal Data Administrator of the Airport Hotel Okęcie is Koncept 2000 Sp. z o.o. headquartered in Warsaw 02-148 at ulica 17 Stycznia 24. 

2. Your personal data is processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 /EC (General Data Protection Regulation). In short, this is the GDPR.

3. We collect personal data necessary to booking your stay and providing comprehensive hotel services.
4. Additionally, after obtaining your consent, we collect data for marketing purposes.

5. Provision of your personal data and consent to its processing is voluntary, but is necessary to booking rooms and hotel services.

6. Data is collected when:

•  Making bookings through our website,
•  Bookings made in person at the hotel, by phone or email,
•  Checking in at the hotel.

We also collect data from our partners from booking portals (Booking.com, HRS, event organizers, etc), provided that consent has been given.

7. We collect the following data:

1. During booking in person, by phone or e-mail, as well as check-in at the hotel, the following data is collected:

• Full name,
• Address (street, building/apartment number, zip code and city),
• Phone number,
• Email address,
• Company data together with Tax ID No. (for VAT invoices),
• Customer vehicle registration number (when using the hotel carpark),
• Personal ID/Passport 

2. Children’s data, such as name, surname, nationality and date of birth are collected only from their parents or legal guardians to determine their age and therefore the discounts they are entitled to, as well as for statistical purposes.

3. When using the hotel’s websites, additional information is automatically collected such as the IP address of the computer from which the hotel website was accessed, the external IP address of the Internet provider, the domain name, your browser type and operating system, and time of access.

8. The collected data is used for the following purposes:

1. Fulfilling our obligations to our Customers.
2. Handling room bookings and lodging applications for:
   • the creation and storage of legal documentation in accordance with accounting standards.
3. Handling Customer’s stays at the hotel for:
   • monitoring the use of services such as telephone, bar, Pay-TV, etc,
   • management of room access,
   • internal management of lists of Customers misbehaving while at the hotel (aggressive and anti-social behavior, breach of agreements with the hotel, breach of security rules, theft, damage and vandalism, payment problems).

4. Improvement of hotel services, particularly for:
   • processing of Customer’s personal data as part of our marketing program – for conducting marketing activities, brand promotion and to better understand our Customer’s requirements and wishes,
   • better customization of our products and services to Customers’ requirements,
   • tailoring our commercial offers and promotions sent out to Customers,
   • informing Customers about special offers and new hotel services.

5. Management of Customer relations before, during and after:
   • segmentation operations based on Customer booking history and preferences, in order to send customized messages to Customers,
   • creation of statistics and calculation of trading results, as well as reporting,
   • provision of contextual data used by the Offer Suggestion tool when the Customer visits the hotel’s website, or books a hotel,
   • sending of newsletters, promotions and offers for tourist and hotel services, as well as telephone contact with the Customer,
   • handling of requests for subscription cancellations, promotions, tourist offers and satisfaction surveys,
   • consideration of the right to object.

6. Ensuring the security and improved use of hotel websites, including for:
    
   • improvement of site navigation,
   • implementation of online safeguards and anti-fraud measures.

7. Ensuring compliance with legal regulations (e.g. on the storage of accounting documents).

9. Only authorized hotel employees and Data processing entities with whom separate agreements have been made (subcontractors providing services to the hotel) have access to Customers’ personal data. The data may also be made available to entities authorized under applicable law.

10. In accordance with applicable law, the Airport Hotel Okęcie takes appropriate technical and organizational measures to ensure the maximum protection of our Guests’ personal data.

11. When Guests need to enter credit card information during the booking process, they are redirected to their payment card’s acceptor site, to ensure the security of the transaction.

12. Guests of the Airport Hotel Okęcie have the right to access their data, correct it, transfer it, and receive a copy of it as processed by the hotel. In addition, you have the right to withdraw your consent to its processing at any time, to request limitation or of its processing or its removal, and the right to be forgotten in terms of the processing of personal data for marketing purposes.

13. Data collected for the purpose of providing hotel services will be processed for the period specified by law, and in the case of data collected based on consent, until the consent’s revocation.

14. Monitoring data is removed 30 days from the date of its registration.

15. If you find that your personal data is being processed unlawfully, you have the right to file a complaint with the President of the Office for Personal Data Protection (PUODO).

16. You can contact the Airport Hotel Okęcie about the protection of your personal data at: ado@airporthotel.pl.

17. Cookie policy

This Cookie Policy sets out the rules for the processing and protection of personal data provided by Users as part of their use of services offered by the Airport Hotel Okęcie’s website (hereinafter: the Service).

The Administrator obtains information about users and their behaviors in the following ways:

• when Users voluntarily enter information in the website’s forms,
• by collecting ‘cookies’.

Cookies are used for:

• Optimizing the use of the website and tailoring its content to Users’ preferences,
• Creating statistics to understand how our Users use the website, in order to improve it,
• Redirecting users to Third Party Services, including social networking sites.

Users are informed about the use of cookies during your first visit to the Airport Hotel Okęcie website. Users accept the use of ordinary cookies on the website while using  the site. The absence of changes to your browser settings indicates that you consent to the use of cookies.

The installation of cookies is necessary for the proper provision of services on the website. Our cookies contain the information necessary for the proper functioning of the website, in particular those functions requiring authorization. You may change your browser settings at any time to either accept or reject cookies, or so that you are notified that they will not be stored on your computer.

Our website uses the following types of cookie:

1. Session cookies, which are stored on your device only until you turn your device off or log out of the website,
2. Permanent cookies, which are stored on your device until they are specifically deleted by the User, or for a predetermined time specified within the cookie file itself.

Our website may contain links to other websites that operate independently of our website, and are not supervised by us in any way. These sites can have their own  cookies, privacy policies and regulations, which it is recommend you read carefully.

18. The Administrator reserves the right to change the privacy policy of the website, as part of the development of Internet technology, possible changes in the law on the protection of personal data, and the development of the Website itself. We will inform you about all changes clearly and explicitly.

Last updated: 06/28/2018

STAYING WITH PETS​

1. The cost for each pet to stay at the Hotel is PLN 70 per night/day.
2. Only dogs and cats are allowed to stay at the Hotel.
3. Pets must be healthy and have their medical records confirming that their vaccinations are to date and that they have been de-wormed.
4. The Hotel may refuse to accept pets whose breed is generally considered to be dangerous or aggressive.­
5. Pets should be kept in your room. Dogs must be kept on a leash and be under the care of the owner or an authorized person.
6. Rooms will be cleaned when the animal­ is not present. Pet owners are responsible for informing Reception about when the room will be available for cleaning.
7. Pets are not allowed to enter the hotel’s catering or recreational areas.­­
8. Dog owners are responsible for immediately cleaning up their animal’s excrement.­ Cat owners must have a litter tray, which needs to be emptied into a plastic bag and placed in a container obtainable from Hotel employees.­­
9. Pets should not be left alone in your room for so long that they need to fulfil their physiological needs inside the room. We reserve the right to enter a Guest’s room if the Hotel’s employees have reasonable doubts about pets left in rooms disturbing other Guests, or destroying the Hotel’s property.­­
10. Pet owners are responsible for keeping animals quiet in the Hotel and not disturbing other Guests.
11. If a pet makes your room’s bed linen dirty with fur, hair, mud etc, the owner will be charged for additional cleaning and laundry services. If the pet damages the bedding the pet owner shall be charged for a new, complete set of bed linen.
12. All damage to the Hotel’s or other Guests’ property caused by pets will be valued by the Hotel Management, and the owner charged for the costs of repair/replacement.
13. For all matters not covered by these regulations, generally applicable laws shall appy, in particular the Act of April 23, 1964 on the Civil Code (Journal of Laws of 1971 No. 27, item 252, as amended).

BICYCLE RENTAL RULES

1. The Airport Hotel Okęcie is the owner of all rented bicycles.
2. The bicycles are equipped with a lockable bicycle chain, lights, rear reflector, mudguards, a parcel rack and a bell. At the Guest's request, a map of Warsaw’s cycling routes is also available.
3. Rented bicycles are technically sound and should be returned in the same condition.
4. Bicycles can be rented by sober adults presenting a personal ID card or other photo ID, who sign the bicycle rental agreement. This means they have accepted the rental terms.
5. Guests renting a bicycle are personally responsible for it.
6. Passing on or giving the bicycles to third parties is forbidden.
7. Guests renting a bicycle waive all claims against the Airport Hotel Okęcie in the event of accidents, damage or injuries resulting from use of the bicycle.­­
8. Bicycles left outside the Airport Hotel Okęcie must be secured against theft using the provided lockable bicycle chain.
9. Guests renting a bicycle bear full responsibility for any damage caused to the bicycle, from the moment of its rental until its return.
10. In the case of theft of the bicycle, the Guest is obliged to notify the Police immediately, and then provide the Airport Hotel Okęcie with a copy/proof of the police notification.
11. Guests renting a bicycle shall bear the full cost of stolen bicycles, or for their repair/replacement following damage/destruction.
12. The Airport Hotel Okęcie is not responsible for any hidden manufacturing defects in the bicycles.
13. Bicycle rental agreements are valid for the duration of a bicycle’s rental.
14. Bicycle rental fees should be settled at the hotel’s reception upon the bicycle’s return.