Thinking about the comfort and needs of our guests, we have collected in one place the most frequently asked questions and answers.
Yes, there is the possibility of bicycle rental at the hotel. Bicycle rental is made at the reception desk, in accordance with the provisions of the regulations. We offer you 20 city bikes - both women’s and men’s models. The fee for bicycle rental is PLN 5 for every commenced hour or PLN 25 for the whole day.
The Polish Restaurant, offering a full spectrum of dining, is open until 11 pm.
To 3 am is open the Aviator Bar & Lounge on the 10th floor – in the menu are light snacks and filling hot dishes. Room service is also available 24 hours a day. By calling the number 040, you can order meals delivered to your room.
Fees in excess of the cost of your reservation will only occur if you use additional services (e.g.: the mini-bar, wellness services, laundry). For the convenience of using additional services, they may be paid at the time of check-out – in such a case a deposit of EUR 100 is charged.
Business Rooms and Business Suite are equipped with safes. For other types of rooms: Comfort, Superior and Apartment, we recommend placing valuable items and cash in the deposit of the hotel’s reception.
The hotel provides the services of water washing, chemical cleaning and ironing.
Water washing and ironing services we provide 7 days a week, from 8:00 am to 9:00 pm.
We accept chemical cleaning 3 days a week: on Mondays, Wednesdays and Fridays. We return clothing that has been chemically cleaned on the following day of the cycle (i.e.: clothing given on Monday will be delivered on Wednesday, etc.).
The price list of these services is available in the hotel room.
The hotel offers single rooms adapted to the needs of disabled persons. Those caring for a disabled person, if available, can be accommodated in the nearest neighboring room.
Yes. The hotel is prepared to serve guests with special needs regarding allergic sensitivity. The mattresses and linen as well as the cosmetics available in the hotel’s bathrooms meet anti-allergy criteria. In addition, our kitchens prepare, on request, meals free from certain ingredients (allergens). Please notify the restaurant and bar staff of your preferences and dietary requirements – we will meet them if possible.
There is no need to leave the hotel to use an ATM. An ATM is located on the ground floor, in building A, just next to the main reception.
A currency exchange desk can be found at the main reception. Exchange of the following foreign currencies can be made: euro, dollar and sterling pound (British pound) into Polish zloty.
After learning that the missing item has been found, it can be sent by courier to the address indicated. The next day, after the guest accepts the shipping costs, we will give the package to a currier.
Yes, we have cots with guard rails for small children. On request, a cot will be placed in the room. We invite you to contact the reception and inform of such a need. The best is before your arrival or during check-in.
Hotel rooms are not equipped with refrigerators. A mini bar plays the role of a cooling device in the room, which is opened on the guest’s request. The rules for using the mini bar are described in the reply to the following question..
In every room there is a mini bar. The products are additionally paid for according to the price list available in the room. Mini bars are normally locked. If you wish to use the service, please notify the hotel’s reception desk at check-in or at another convenient time. The mini bar is opened by the hotel’s staff on request, which requires a deposit in the amount of EUR 100 (or equivalent) or in the form of a pre-authorized credit card in the hotel’s reception.
Yes. Fast, free Wifi Internet and speed up to 350 Mb/s, without limit data and without any limit of connected devices is available in the entire hotel. Guests receive a password to the Internet during check-in, together with the key to their room.
In the situation of early check-out, we invite you to take advantage of a take-away breakfast (box at the price of PLN 35 /person) or order room service.
Please contact the reception desk to place breakfast box orders up to midnight on the day before departure. The breakfast box includes:
Room service will deliver to your room breakfast between 5:00 - 10:30 am, after previously filling in the breakfast card which is located in every room. The completed card should be hung on the room’s outside door handle (on the side of the corridor) to 4:00 am.
Room service, using the special card, is available for guests for 24 h. For every order delivered to your room there is an extra charge.
The hotel does not have a swimming pool, but we invite you to our wellness center which offers 37 services including: dry sauna, Oriental steam bath with aromatherapy, Oriental mud bath – Rasul, jacuzzi, shower experience, relaxation area with a salt wall, massages and beauty treatments. The wellness center is open daily from 4 pm to 10 pm. Details of the offer: https://airporthotel.pl/spa/centrum-wellness. We invite you.
Our reception is at your disposal non-stop, 24 hours a day, allowing check-in and check-out, contact and resolving issues reported by guests on an ongoing basis.
The hotel day starts at 3:00 pm on the date of arrival and lasts to noon the following day. There is a possibility of extending the hotel day for an additional fee and depending on the room’s availability. To extend the hotel day, please contact the reception.
The full breakfast offer, including dishes from the live cooking station, is served in Restaurant Mirage from 6:00 am to 10:30 am. In addition, meals can be ordered and delivered to the hotel room (24-hour room service) for an additional charge. Breakfast can also be prepared in the form of a box, to pick up at any time at the reception desk, after prior ordering.
Depending on the offer selected when booking, the buffet breakfast is included in the accommodation or charged additionally. Breakfast can be bought at any time. Our offer includes:
An iron is part of the equipment of Superior rooms, Business rooms and Suites. In the case of comfort rooms, it is available on request by contacting the hotel’s reception.
Yes, you can store your luggage in the hotel. The luggage room is located at the main reception desk. We provide storage service for guests of the Airport Hotel Okęcie. It is available every day, 24 hours, free of charge.
The hotel for an additional fee accepts animals with the exception of species commonly considered to be dangerous. After registering at the reception, the animal receives bedding and a bowl. The fee for the stay of the animal is PLN 70 per night. The price is for one small or medium size animal.
Airport Hotel Okęcie provides guests with a free shuttle service from the hotel to the Frederic Chopin Airport and from the airport to the hotel. The airport shuttle bus runs around the clock. It leaves from in front of the hotel’s main hall every half hour.
We provide transfer from the Chopin Airport to the hotel 24 hours a day, by phone request of the guests. In order to request a shuttle bus, please contact the reception: +48 22 456 80 00. The waiting time at the airport, at the designated Hotel Airport Okecie stand, is up to 15 minutes. The dedicated stand is located on the arrivals level at entrance No. 2.
Yes, we offer guests 220 paid, designated parking spaces. They are located in the underground garage and in the outdoor parking lot. An earlier reservation of a parking space is not necessary. You can park your car yourself, according to your own preferences. The fee for parking is charged during check-out.
The price of parking spaces:
Yes, there is an additional fee for parking, depending on the parking space and the weekly and weekend rates.
Price of parking spaces:
Yes. We provide guests with a computer station, where you can print travel documents free of charge, 24 hours a day. The computer station is located at the main reception desk. Documents can be sent for printing from your email account and picked up at the reception.
Our hotel is located 1200 m from the Chopin Airport. We provide our guests with free hotel shuttle service by bus on the routes airport – hotel and hotel – airport. The time to drive to the hotel is approximately 5 minutes, walking is up to 15 minutes.
The hotel day starts at 3:00 pm. If you plan to arrive later than 4:00 pm, it’s a good idea to guarantee the reservation in order to avoid being deleted by the hotel’s system.
Your reservation can be guaranteed by giving the number and expiration date of the credit card or by making an advance payment on the bank account number given on the website under CONTACT.
From Central Station (Dworzec Centralny) to the Airport Hotel Okęcie runs the bus line 175, and from the West Railway Station (Dworzec Zachodni) – bus line 154. From bus No. 175 you need to get off at the stop Komitetu Obrony Robotników 01. Traveling by bus No. 154 we finish at the stop Komitetu Obrony Robotników 04. Then walk down Zwirki i Wigury Street and go in the direction of Cybernetyki Street, passing Hotel Sangate Airport (on the left). Airport Hotel Okecie is visible as the next building at Komitetu Obrony Robotników Street near the roundabout where Wirażowa and Cybernetyki meet.
AIRPORT HOTEL OKĘCIE REGULATIONS
Dear Guests, to ensure your safety and comfort we would like to ask you to read these Regulations.
1. Hotel rooms are booked by ‘hotel days’. If you do not specify the duration of your stay at the time of booking, it will be understood that the room being booked for one day.
2. A ‘hotel day’ begins at 3pm and ends at 12 (noon) the following day.
3. Check-in at the Hotel requires presentation of a passport/photo ID.
4. Hotel Guests are required to show an original passport/photo ID and provide full data from it. If this information is not provided, the Hotel has the right to refuse to check the Guest in, without repercussion.
1. Guests can request to extend their stay, at Reception. Such requests will be accepted by the Hotel when possible.
2. An additional charge of PLN 80 is payable for each additional hotel day, from 12 (noon) to 6 pm. After 6 pm, Guests will be charged for each additional day (according to the current day price).
3. Early check-in (before 12 noon) is possible, as the rooms become available. There is an early check-in charge of PLN 80.
4. Confirmation of the reservation is a document of conclusion of the contract between the Guest and the Hotel.
1. Rooms cannot be transferred to another person by hotel Guests, even if the time for which the Guest has paid has expired.
2. Persons who have not been checked in at the hotel can stay in a hotel room from 10 am to 10 pm.
3. The hotel may refuse to accept Guests who:
a) grossly violated the Regulations of the Airport Hotel Okęcie during a previous stay, in particular by causing damage to hotel property or the property of other Guests, or damage to Guests, employees or other persons staying at the Hotel, or who have otherwise disturbed the peace of Guests or the functioning of the Hotel;
b) are under the influence of alcohol;
c) are aggressive or appearing to be under the influence of psychoactive substances.
1. The Hotel provides services in accordance with its category and standard. Guests are requested to report any reservations about the quality of services to the Reception as soon as possible, which will allow the Hotel to react immediately.
2. The Hotel shall provide:
a) conditions for complete and undisturbed rest for Guests;
b) for the safety of Guests’ stay, including keeping information about the Guest confidential;
c) professional and friendly service for all services provided by the Hotel;
d) room cleaning and any necessary repairs to fittings when the Guest is out, or when the Guest is in if agreed or requested by the Guest;
e) smooth and efficient service. In the case of any defects that require a Guest to change rooms, the Hotel will make every effort to facilitate this as easily as possible, or to otherwise mitigate the inconvenience.
1. Upon request, the hotel will provide free of charge:
a) information on your stay and trip;
b) wake-up calls;
c) secure storage for money and valuables during your stay at the Hotel;
d) free luggage storage – the Hotel can refuse to store luggage on dates other than those of the Guest’s stay, as well as items not appearing to be personal luggage;
e) free transfer to and from Warsaw Chopin Airport at times and in accordance with the rules set out on the Shuttle Bus Timetable (the timetable is available at Reception).
1. The Hotel shall be liable for any loss or damage of items brought by persons using the Hotel’s services to the extent specified by law in Article 846-849 of the Civil Code, unless the parties have agreed otherwise. All cases of theft will be reported to the Police. The Hotel will compensate for destruction or damage of Guest property caused by Hotel staff, once it establishes that the claim is justified and valid, and only on the territory of the Republic of Poland.
2. Guests should notify Reception about any such damage immediately upon its detection.
1. The Hotel’s responsibility for the loss, destruction or damage of cash, securities and valuables or items of scientific, artistic or sentimental value is limited if these items were not placed into the Hotel’s secure storage at the Reception (see Section 5 Point 1c above).
2. In the case of loss or damage to the items referred to above, compensation shall not exceed the amount established in accordance with the provisions of the Regulation of the Minister of Justice of November 14,1969 on the limited liability of persons running for-profit hotels or similar establishments (Journal of Laws of 1965 No.1 item 2; Journal of Laws of 1985 No. 45 item 225; Journal of Laws of 1990 No. 64 item 378).
3. In the event of loss or damage to items referred to above, which were placed for safekeeping with Reception, the provisions of the Civil Code listed in Section 6 Point 1 of these Regulations shall apply.
4. For items left in individual room safes, the Hotel shall only be liable if the loss of these items was the consequence of a crime committed to the detriment of the Guest through destruction of the safe or its locking mechanism, as determined by the investigating authorities and in accordance with the provisions of the Code of Criminal Procedure.
5. For items left out in a hotel room, and not secured in the individual room safe, the Hotel is only liable on the terms and under the conditions set out in Section 6 Point 1.
1. Hostel Guests are obliged to observe silence between 10 pm and 6 am.
2. The behavior of Guests and people using the Hotel’s services should not disrupt the peace and comfort of other Guests.
3. The Hotel may refuse to continue providing services to persons violating these rules.
1. The Registration Card is proof of Guest’s stay at the Hotel.
2. The Hotel's Reception issues Guest Key-card on the basis of Guest’s photo ID/passport.
3. If the key-card is lost, Reception will issue a duplicate on the basis of the photo ID/passport of the Guest checked in to a given room.
4. Additional services (e.g. room service) can be charged to the Guest’s room account and settled upon check-out, provided that a payment guarantee is established in the form of a pre-authorization credit card, or a cash deposit.
5. Hotel Guests are financially liable for any damage, destruction and theft of the Hotel equipment and technical facilities, caused by the Guest fault or a fault of people visiting the Guest or by minors under their care, in accordance with the appraiser's valuation.
6. Due to fire safety, it is forbidden to use heaters, irons and other electrical appliances in the rooms that are not room appliances as well as open fire sources. It is also forbidden to store explosive and flammable materials and to use the room equipment contrary to its purpose.
7. Guests should check that their room door has properly closed and locked each time they exit the room.
8. Please check that you have taken all your personal belongings, valuables, documents, etc. before leaving the room for the last time.
1. Smoking of tobacco products and electronic cigarettes is completely prohibited at the hotel rooms.
2. Cigarettes and other tobacco products may only be used in designated and marked areas.
3. A fee of PLN 500 will be charged for the cost of refreshing the room in case of finding violation of this rule.
1. Personal belongings left in Hotel rooms by departing Guests will be forwarded to the address given by the Guest, at the Guest’s expense.
2. If no address or instructions are given, the Hotel will store the items for three months.
1. Dogs and cats are also allowed to stay at the Airport Hotel Okęcie.
2. An additional fee of PLN 70 per hotel day is charged for pets.
3. Pets should be kept on a leash in public areas.
4. Detailed rules for pets at the Hotel are given in separate regulations.
Thank you for reading the Regulations! We greatly value your cooperation in observing these regulations, which will ensure a safe and peaceful stay for all our Guests.
TERMS AND CONDITIONS FOR BOOKING ACCOMMODATION SERVICES ONLINE (hereinafter referred to as: "TERMS AND CONDITIONS")
1. INTRODUCTORY PROVISIONS
1.1. Terms and Conditions determine the type, scope, conditions and rules of making, canceling, changing, and paying for a booking within the scope of the online service provided by the Provider (as defined in Paragraph 2) for the Client (as defined in Paragraph 2).
1.2. Terms and Conditions are regulations, as referred to in Art. 8 point 1 of the Act on Rendering Electronic Services of 18 July 2002 (Journal of Laws. 2017.1219 from 24 June 2017 as amended).
1.3. The Provider (as defined in Paragraph 2) declares that he is entitled to act as intermediary - on the basis of a separate agency agreement - in concluding agreements related to room bookings between the Hotel and the Client.
1.4. The content of the Terms and Conditions is available for any person free of charge.
1.5 Terms and Conditions are available in the booking system, on a particular hotel’s website (as defined in Paragraph 2 of the Terms and Conditions).
1.6. Terms and Conditions are made available in form which enables storages and usage in the ordinary course of actions (as a HTML file). At the Client’s request, the Provider shall send a copy of the Terms and Conditions in a PDF format to the email address provided by the Client.
2.1. The following terms used in the Terms and Conditions shall be understood according to the definitions below:
2.1.1. Hotel – entity for which the Provider acts (under a separate agreement) as an agent in the performance of Services supplied electronically, including the Service described below;
2.1.2. Client - refers to every natural person over 18 years of age which has full capacity to perform acts in law, legal person or organisational unit not possessed of legal personality to whom the act has granted legal capacity and which meets the requirements defined in Terms and Conditions, and uses the Service, in particular, makes or cancels booking in the System;
2.1.3. Terms and Conditions - refers to the present Terms and Conditions, created and used by the Provider;
2.1.4. Agreement - refers to agreement of provision of room bookings, concluded in electronic form, the subject of which is to provide the Service indicated in the Terms and Conditions;
2.1.5 Service - refers to room booking service in a Hotel, provided in electronic form by the Provider for the Client, including making, changing or canceling a booking of a selected room/rooms in the Hotel and enabling payment for the booking. A detailed description of the Service is included in Paragraph 3 of the Terms and Conditions;
2.1.6. Provider - refers to Profitroom Company seated in Poznań: 9/3 Roosevelta Street, 60-829 Poznań, entered into the Register of Entrepreneurs of the National Court Register maintained by the Poznań District Court - Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under the item number 0000303746; Tax Number 525-24-23-458; National Business Registry Number 141374990;
2.1.7. Service provided in electronic form – provision of a service performed without the simultaneous presence of the parties (remotely), through the transmission of data upon the individual request of the recipient, transmitted and received by means of electronic processing devices, including digital compression and data storage, which is entirely broadcast, received or transmitted via telecommunications network within the meaning of the Act on Telecommunications Law from 16 July 2007 (Journal of Laws 2017.1907 from October 12, 2017, as amended);
2.1.8. ICT System – a group of compatible IT devices and software which ensure processing and storage, as well as sending and receiving data through telecommunications networks with the use of a terminal device appropriate for a particular type of telecommunications network, within the meaning of the Act on Telecommunications Law from 16 July 2007 (Journal of Laws 2017.1907 from October 12, 2017, as amended);
2.1.9. System – Profitroom Booking Engine owned and operated by the Provider, enabling the Client to make, change or cancel a booking of a selected room/rooms in the Hotel and make payments for the booking; a type of ITC system;
2.1.10. Means of electronic communication – technical solutions, including teleinformation devices and the compatible software tools, enabling individual remote communication with the use of data transmission between ICT systems, in particular, electronic mail or text messages (SMS).
3. TYPE AND SCOPE OF SERVICE
3.1. Under the rules of the Terms and Conditions, the Provider provides service, in an electronic form, which comprises making, changing or canceling the booking of a selected room/rooms in the Hotel, and the service enabling making payments for the booking. Under the rules of the Terms and Conditions, the Provider provides service, in an electronic form, which comprises making, changing or canceling the booking of a selected room/rooms in the Hotel, and the service enabling making payments for the booking. The Provider does not conclude contracts for the benefit of the Hotel, in particular, the Provider is not obliged to provide other services, including any hotel services, except for the services related to making, changing or canceling a room/ selected rooms booking in the Hotel. The said agreements are concluded on the conditions specified separately by the Hotel.
3.2. Conditions for the provision of Service include:
3.2.1. becoming familiar with the Terms and Conditions and the acceptance its provisions by ticking the appropriate fields as part of the booking form in the Provider's System;
3.2.2. declaring the following, by marking the appropriate fields in the booking form in the Provider's System:
3.3. Provider's System and upon the acceptance of the Terms and Conditions as well as the submission of the declarations referred to in point 3.2.2. of the Terms and Conditions.
3.4. The Internet connection as well as an active and properly configured email account is required to use the Services determined in the Terms and Conditions.
3.5. The use of the Service is voluntary.
3.6. The use of the Service is free of charge, however, it may be connected with the cost for the Client against the Internet provider, for which the Provider shall not be held responsible.
4. BOOKING AND CANCELLATION
4.1. To use the Service it is necessary to have an individual email address and complete the booking form provided in the Provider's System.
4.2. The booking includes the following steps:
4.2.1. selection of hotel services provided by the Hotel, based on the data and information provided in the System, in particular, room availability and the booking price; the prices provided in the System are gross prices and include only the services indicated as its components;
4.2.2. submission of the required data and information by the Client using the booking form - in particular, the name and surname, unique email address, and telephone number - in the System available on the Hotel website;
4.2.3. confirmation by the Client that he has read and accepted the Terms and Conditions, as well as the submission the required declarations. The Client's failure to confirm and accept the content of the Terms and Conditions as well as the failure to submit the required declarations prevents the continuation of the booking procedure;
4.2.4. making a payment, if required by the Hotel's price conditions, under the terms and conditions;
4.2.5. after entering the booking data and confirming the acceptance of the Terms and Conditions, the Client will receive an automated message containing the code and the booking confirmation along with the payment terms and conditions, as well as the rules of changing or canceling the booking, to the email address provided in the course of the booking. The booking agreement shall be deemed concluded upon the sending of the confirmation.
4.3. The Provider reserves the right to refuse to make a booking in the absence of available rooms in the Hotel. In such a case, the customer will receive an automated message, to the email address provided during the booking, about the inability to make a booking.
4.4. Booking cancellation by the Client includes the following steps:
4.4.1. choosing the "Modify" option in the message sent to the Client, including the booking confirmation referred to in point 4.2.5 of the Terms and Conditions;
4.4.2. choosing the option described above shall launch the booking management system in the web browser. In the booking management system, the "Cancel" option shall be selected and the reason for the cancellation shall be provided;
4.4.3. Once the cancellation is complete, the Client shall receive an automated confirmation of the booking cancellation to the email address provided during the booking. In case the cancellation is free of charge and payment has been made in advance, the amount will be returned to the Client's account used to make a payment for the booking.
4.5. Changing the booking by the Client includes the following steps:
4.5.1. choosing the "Modify" option in the message sent to the Client, including the booking confirmation referred to in point 4.2.5 of the Terms and Conditions;
4.5.2. choosing the option described above shall launch the booking management system in the web browser. In the booking management system, the "Modify" option shall be selected and the reason for the change shall be provided;
4.5.3. Once the request for change has been submitted, the Hotel shall contact the guest to inform about the modification status.
5. PROVIDER OBLIGATIONS
5.1. In connection with the provision of the Service defined in the Terms and Conditions, the Provider is obliged to:
5.1.1. comply with the provisions of the Terms and Conditions;
5.1.2. provide the Service with due diligence.
5.2. In the event of unplanned lack of access to the Service or as a result of a failure preventing its implementation, the Provider shall be obliged to take actions aiming at the restoration of the System operation with due diligence. However, the Provider is not liable for the Client's inability to use the Service and any Client's damage caused by the lack of access to the System, failure of the telecommunications connection, except when such a case is the Provider's intentional fault.
5.3 The Provider reserves the right to block the email address of the Client who has violated the provisions of the Terms and Conditions or the law.
5.4. The Provider does not guarantee uninterrupted provision of the Service. In particular, the Provider shall not be liable for a break in the provision of the Service caused by technical, maintenance reasons in reference to the System, as well as those on the part of the Client or a third party.
6. CLIENT OBLIGATIONS
6.1. In connection with the use of the Service, the Client is obliged to:
6.1.1. comply with all provisions of the Terms and Conditions;
6.1.2. comply with all the legal provisions, good practices, and generally applicable rules of the use of the Internet;
6.1.3. correctly provide Client’s data including, in particular, the data required during the booking;
6.1.4. immediately inform the Provider of any security breach and problems related to the functioning or the use of the Service;
6.1.5. refrain from performing any activities threatening the security of the System or computer systems of third parties;
6.1.6. not to use the System directly or indirectly to perform any activities which are against the law, good practices of the use of the Internet, or that violate the rights of third parties.
7.1. The Provider is not liable for any interruptions in the provision of the Service resulting from the failure or malfunction of the IT systems which are beyond the Provider's influence.
7.2. The Provider is not liable for the inability to use the Service resulting from errors while making, changing or canceling the booking by the Client.
7.3. The Client is solely and strictly liable for all the consequences and damages incurred on the part of the Client, the Provider or any other parties, related or resulting from the following events:
7.3.1. breach of any provisions of the Terms and Conditions by the Client;
7.3.2. improper use of the System by the Client, in particular, use the System which is contrary to its intended use or instructions presented in the Terms and Conditions;
7.3.3. lack of security of the Client's IT systems.
7.4. The Provider does not control, inspect, and is not liable for the damage caused to the Client or a third party as a result of or in connection with the Client's use of the Service, in particular, the Provider is not liable for damages arising from or related to:
7.4.1. damages, breaks in the operation of the Service or any software used by the Client;
7.4.2. introduction of any malicious software (eg viruses) to the Client's IT system or data, including those related to the destruction or damage of the Client's hardware or software.
7.5 The Provider shall not be liable for damages caused to the Client due to defects (failures) of the System, lack of action or improper operation, failures, including the inability to use or malfunction of the Service caused by the lack of action or malfunction (eg defect, malfunction) of the System or any of its elements.
7.6. Neither Party shall be liable for damage caused by force majeure.
7.7 The Provider's liability excludes damage in the form of the lost customer benefits.
7.8. The exclusion or limitation of liability of the Provider referred to in the Terms and Conditions do not apply in cases where it is not possible to exclude or limit liability due to the content of the mandatory legal provisions, in particular, they do not apply to damage caused intentionally to the Client.
8.1. Complaints related to the provision of the Service shall be made by mail to the Provider's address or electronically to the Provider's email address.
8.2. The complaint shall contain the following details of the Client: name, surname, Client's address, the email address provided in the booking, and a description of the problem which arises in connection with the use of the Service.
8.3. Complaints will be processed on a first-come basis with the Provider, as described above.
8.4. The Provider shall handle the complaint within 14 business days of the day of receipt. Immediately after handling the complaint, the Provider shall issue a response regarding the complaint. The reply shall be sent in the same form in which the complaint has been made, to the Client's email address or the Client's mail address provided in the complaint.
8.5. In case the information provided in the complaint shall require supplementation, the Provider, before handling the complaint, shall ask the Client to supplement it within the period indicated to handle the complaint. In such a case, the period referred to in point 8.4 above shall run from the moment of receipt of the completed complaint by the Provider.
9. PERSONAL DATA
9.1. The administrator of Customers' personal data is KONCEPT 2000+ Sp. z o.o. sp.k., 17 Stycznia 24, 02-148 Warszawa, which can be contacted by e-mail: email@example.com
9.2. It is voluntary for the Customer to provide the data, but necessary for the Service to be provided.
9.3. The Customers who have provided their data have the right to:
9.3.1. access their data, correct or withdraw it at any time (withdrawal of consent does not affect the legitimacy of the processing thereof which was done on the basis of the consent granted prior to its withdrawal);
9.3.2. request the deletion of the data (right to be forgotten);
9.3.3. restrict the processing of the data;
9.3.4. transfer the data (if technically possible);
9.3.5. express objections when automated decision-making is used (including profiling);
9.3.6. lodge a complaint with the President of the Office for the Protection of Personal Data.
9.4. The personal data provided by the Customer will be processed:
9.4.1. by the Administrator in order to provide services on the basis of Article 6 para. 1 lit. b) of GDPR;
9.4.2. for marketing purposes, including sending commercial information to the e-mail address, if the Customer has agreed to it by marking the appropriate box in the booking process. The consent to the processing of the data for marketing purposes and sending commercial information may be withdrawn by clicking the appropriate link in the received message or by sending a notification to the Administrator's email address;
9.4.3. to implement the justified interest of the Administrator of personal data in specific cases pursuant to Article 6 para. 1 lit. f) of GDPR, e.g. debt collection or video traffic monitoring within the Facility.
9.5. The legal basis for the processing of personal data are contracts concluded between the Customer and the Facility as well as the relevant provisions of national and EU law under which personal data are processed.
9.6. The Customer's personal data will be stored no longer than for the period of time resulting from the provisions of the Tax Ordinance, the provisions of the Accounting Act and other generally applicable regulations.
9.7. The Customer's personal data will not be processed outside the EEA.
9.8. The Administrator may use automated decision-making, including profiling, for marketing purposes, and for adapting the offer.
9.9. The Administrator entrusts the processing of personal data to the Service Provider. The recipients of personal data may also be bodies, institutions and entities authorized by law, as well as entities providing services to the Data Administrator (e.g. legal, IT, marketing, or accounting services and other entities involved in the performance of the Service).
9.10. The Service Provider and the Administrator declare that they use appropriate organizational and technical means to ensure the security of personal data being processed.
9.11. The Service Provider and the Administrator shall not be liable for the consequences of false or incorrect data being provided by the Customer if, despite due diligence being exercised, it will not be possible to contact the Customer.
10. PROHIBITION OF UNLAWFUL ACTIONS
10.1 The Client shall not use the Service provided by the Provider for purposes contrary to law, principles of social coexistence, morality and the generally accepted rules of conduct.
10.2 The Client shall use the Service only in a manner consistent with its intended use and functionality specified in the Terms and Conditions.
11. FINAL PROVISIONS
11.1. The Terms and Conditions shall come into force upon the publication on the Hotel's website and apply to bookings made after 2018-03-22.
11.2. The Provider is entitled to amend the provisions of the Terms and Conditions at any time and according to own decision. In particular, the Provider may change the provisions of the Terms and Conditions in the case of:
11.2.1. the necessity to adapt the Terms and Conditions to the mandatory provisions or to the changes in legal regulations affecting the content of the Terms and Conditions;
11.2.2. the necessity to adapt the Terms and Conditions to the recommendation, interpretation, ruling, regulation, public authority or a court decision having an impact on the content of the Terms and Conditions;
11.2.3. the expansion or changes to the functionality of the System;
11.2.4. introduction of new Services, change in the scope or the nature of the Services;
11.2.5. changes of the technical conditions of the provision of the Service;
11.2.6. changes in the scope of the Provider's activities.
11.3. Within the limit set out by the mandatory provisions of the law, the invalidity of any of the provisions of the Terms and Conditions shall not affect the validity of the remaining provisions of the Terms and Conditions.
11.4. All disputes arising from the implementation of the provisions of the Terms and Conditions shall be settled by a court of law competent for the Provider. The provision referred to in the preceding sentence does not apply to contracts concluded with the consumer Client Users. For the avoidance of any doubts, the Provider informs that in the case of consumers in dispute, as referred to in this paragraph, the competent court is the court relevant in the provisions on the protection of consumer rights.
11.5. The applicable law is the Polish law. For matters not regulated by the Terms and Conditions, relevant provisions of the Polish law shall apply, in particular, the provisions of the Act of 23 April 1964. The Civil Code (Journal of Laws 2017.459 of March 2, 2017, as amended) and the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws Journal of Laws 2017.1907 of October 12, 2017, as amended) and the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws2016.922 of June 28, 2016, as amended).
The purpose of this policy is to provide information on the principles of the protection of your privacy when using the information that we receive directly or indirectly from our Customers, including information obtained through our websites.
We also collect data from our partners from booking portals (Booking.com, HRS, event organizers, etc), provided that consent has been given.
The Administrator obtains information about users and their behaviors in the following ways:
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Last updated: 06/28/2018
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