HOTEL REGULATIONS
Dear Guests, to ensure your safety and comfort we would like to ask you to read these Regulations.
The Regulations are an integral part of our agreement, conclusion of which takes place when you confirm your reservation or take any other action that could be considered to conclude our agreement. These Regulations apply to all persons staying at the Airport Hotel Okęcie and are available at the Hotel Reception and in every Hotel room in the form of a QR code.
The entity running the Hotel is KONCEPT 2000+ Sp. z o.o. Spółka komandytowa with its registered office at ul. Komitetu Obrony Robotników 24, Warsaw, 02-148, entered into the Register of Entrepreneurs kept by the District Court for the capital city of Warsaw, 12th Commercial
Department of the National Court Register under number 0000677015, with NIP 5223091597.
§ 1
Hotel Days, reservations and check-in
1. The Hotel’s rooms are rented for Hotel Days. If the length of a Guest’s stay is not specified when booking your room, it is assumed that the room is being rented for one Hotel Day.
2. A Hotel Day starts at 3 pm and ends at 12 noon the following day.
3. Check-in at the Hotel is carried out based on presentation of a photo ID or provide your personal data on the mObywatel portal.
4. Hotel Guests are required to show original photo ID and provide the data from the ID necessary for the provision of Hotel services, including: First names, Last name, residential address, the identity
document’s unique number. Provision of this information is necessary for check-in at the Hotel.
5. 5. In the case of a hotel guest checking in with a minor - he or she must provide the minor's identity document (or another document regarding his or her identity and age) and a written letter from the legal guardian (if the minor is not regulated by the person checking in at the hotel).
6. The Hotel reserves the right to pre-authorize your credit card at check-in, or collect a cash deposit for part or all of your stay, as well as to verify the credit card you provided as a hold on your reservation, within 7 days of your planned arrival date.
7. Booking is confirmed by a document of conclusion of the agreement between the Guest and the Hotel.
8. Early check-in (before 12 noon) is possible as rooms become available. An early check-in fee of PLN 80 shall be payable.
9. The Hotel charges for one full ‘hotel day’ if the Guest:
a) cancels their stay during a hotel day;
b) fails to cancel a reservation by 4 pm on the day of arrival;
c) does not arrive at the Hotel on the scheduled date.
§ 2
Extension
1. Guests can extend their booking beyond the original period, at Reception until 10 am on the day their original booking expires. Requests to extend a booking will be considered by the Hotel where possible, and are not binding to the Hotel.
2. The Hotel reserves the right to refuse to extend a booking beyond the original period booked at check-in, when the Guest has not made full payment for the current stay, or in the event of their
non-compliance with Hotel Regulations.
3. An additional fee of PLN 80 shall be payable when a stay is extended over one Hotel Day due to Guests leaving their room after12 noon (check-out time) and before 6 pm. After 6 pm, Guests
will be charged the full cost of an additional Hotel Day (according tob the current price-per-night)
§ 3
Conditions for Guest stays and people visiting Guests at the Hotel
1. Rooms cannot be transferred to other persons by Guests, even if the period of their booking has no expired.
2. Persons who have not made a booking and checked-in at the Hotel can stay in the Hotel’s rooms from 10 am to 10 pm.
3. The Hotel can refuse to accept Guests who:
a) have grossly violated the Regulations of the Airport Hotel Okęcie during a previous stay, in particular by causing damage to Hotel property or the property of other Guests, or injury to Guests, employees or other persons at the Hotel, or have otherwise disturbed the peace of Guests or the functioning of the Hotel.
b) are under the influence of alcohol
c) are aggressive appear to be under the influence of psychoactive substances.
§ 4
Hotel services
1. The Hotel provides services in accordance with its category and standard. Guests are requested to report any reservations about the quality of the services they receive to Reception as soon as possible, which will allow the Hotel to respond immediately.
2. The Hotel is obliged to provide:
a) conditions for full, undisturbed rest for its Guests,
b) a safe stay, including the security of its Guests’ personal
information,
c) a friendly, professional service at all times,
d) clean rooms with working fixtures and fittings, making necessary
repairs only when the Guest is absent, or in their presence only if
the Guest agrees or so wishes,
e) efficient service.
In the event of defects that can not be removed, the Hotel will make every effort to change the affected room or otherwise mitigate the inconvenience as far as possible.
§ 5
Additional services provided by the Hotel
1. At the Guest’s request, the Hotel will provide the following services free of charge:
a. information on your stay and related journeys,
b. wake-up calls,
c. storage of money and valuables during your stay at the Hotel,
d. luggage storage for a Guest who is registered at the hotel or has
a reservation at the hotel.
e. transfer to and from Warsaw Chopin Airport during the hours
and in accordance with the rules set out in the Shuttle Bus (timetable available at Reception).
§ 6
Hotel’s responsibility
1. The Hotel shall be liable for any loss of or damage to items brought in by persons using the Hotel to the extent specified by law in Article 846-849 of the Civil Code, unless the parties have agreed otherwise. All cases of theft will be reported to the Police.
2. Guests should notify Reception of any damage, immediately
upon its detection.
3. The Hotel is responsible for the loss of or damage to cash, valuables or items of scientific, artistic or sentimental value only ifthese items were not placed in the Hotel’s safety deposit, at Reception.
4. The Hotel reserves the right to refuse to place high-value items and large sums of money in the Hotel’s safety deposit that exceed the Hotel’s ability to properly store them in the safety deposit.
5. In the event of loss of or damage to the items referred to above, compensation shall not exceed an amount agreed in accordance with Article 849 of the Civil Code.
6. For items left in a Hotel room, not secured in the safety deposit, the Hotel is only liable on the terms and conditions set out in § 6 Point 1 of these Regulations.
7. The Hotel is not responsible for damage to or loss of Guests’ cars or other vehicles, nor for any items or live animals left in them.
§ 7
Guest’s responsibility
1. At the Hotel, children under the age of 12 should be under the constant supervision of legal guardians.
2. Legal guardians will be financially liable for any damage to equipment and technical devices caused by children.
3. Minors cannot register without the presence and confirmed registration of an adult - legal guardian.
4.Minors cannot stay in the hotel without a legal guardian.
5. Minors under the age of 13 may use the hotel elevators only under the supervision of adults.
6. The hotel guest bears full financial responsibility for any damage or destruction of the hotel's equipment and technical devices caused by him or his visitors or people visiting the latter. The hotel reserves the right to charge the guest's credit card for damage caused after his departure. Irrespective of the price list, the hotel
reserves the right to individually and separately evaluate the damage, depending on the work necessary to remove the damage.
7. In the event of violation of the provisions of the Regulations, the
Hotel may refuse to provide services to the person who violates
them. Such a person is obliged to immediately comply with the
Hotel's requests, pay for the services provided so far, pay for any
damage and leave the Hotel.
8. Each time leaving the room, the Guest should, for safety reasons,
turn off the TV and radio, turn off the light, close the taps and check that the door is closed.
9. The Hotel has a statutory pledge on items brought by the Guest to the Hotel in the event of the Guest's delay in settling the payment for the stay or failure to pay for the services provided.
§ 8
Quiet hours
1.Hostel Guests are obliged to observe silencefrom 10 pm to 6 am.
2. The behaviour of Guests, their visitors and people using the Hotel’s services should not interfere with the peaceful stay of other Guests. The Hotel may refuse to continue providing services to persons who violate this rule.
§ 9
Additional provisions
1. The Guest Card/Key Card is a checked-in document at the Hotel.
2. The Hotel Reception gives Guests their Key Card upon receipt of their ID document.
3. If the Key Card is lost, Reception will issue Guests a duplicate on the basis of their ID document.
4. Additional services (e.g. catering) may be charged to the guest's account and paid upon check-out, provided payment security is provided in the form of pre-authorization of a suspended card or a cash deposit.
§ 10
Smoking policy
1. Smoking of tobacco products and electronic cigarettes is completely prohibited in Hotel rooms.
2. Cigarettes and other tobacco products can only be smoked in marked, designated areas.
3. A fee of PLN 500 will be charged for the cost of refreshing rooms found in violation of this rule.
§ 11
Return of items left by Guests
1. Personal belongings left by the departing Guest in the hotel room will be sent to the address indicated by the Guest at his expense in the event of a clear request/instruction of the Guest. If no such instruction is received, the hotel will store these items for 3 months, and then they will be destroyed.
§ 12
Animal policy
1. Pets are allowed at the Airport Hotel Okęcie. Pet owners are
required to clean any dirt or droppings left by their pet.
2. An additional payment of PLN 90 per night, per animal, is payable per pet.
3. Pets should be kept on a leash and must wear a muzzle in public areas.
4. Detailed rules of pets’ stay at the Hotel are given in separately available regulations.
§ 13
Complaints
1. Guests have the right to submit complaints if they notice any deficiencies in the quality of services provided.
2. All complaints can be submitted at the reception or by writing to the following e-mail address: rezerwacja@airporthotel.pl
3. Complaints should be submitted immediately after noticing any deficiencies.
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Thank you for reading the Regulations. We highly value your cooperation in complying with its provisions, which is intended to ensure a peaceful and safe stay for all guests.
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